Retail Associate

4 weeks ago

Markham, Canada Canadian Tire Full time

**Canadian Tire located in Markham, 2900 Major Mackenzie Dr E., ON L6C 0G6 is seeking a Sports/Seasonal/Warehouse/Houseware/Hardware/Automotive/Online Order Associate.**

**NOTE: ONLY APPLY IF LOCATION IS APPLICABLE TO YOU. IF TOO FAR PLEASE DO NOT APPLY**

**This team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.**

**Responsibilities and Tasks**
- Provides excellent customer service to all customers entering the store
- Smiles, makes eye contact with and greets customers
- Guides customer to the location of requested items
- Locates products in the warehouse
- Deals with challenging situations in a professional manner
- Learns about new products on a regular basis
- Keeps up to date with in-store promotions, in-store deals and product locations.

**Operations**
- Ensures that retail basics tasks are executed efficiently (e.g., stocking, labels, facing, etc.)
- Maintains inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis)
- Operates computer and EFD scanner and enters all relevant coding in Canadian Tire systems
- Plays an active role in the department team by openly sharing opinions and ideas on how to improve department success and by participating in meetings and all training as required
- Completes other tasks, as required

**Cashier/Customer service tasks & operations**
- Smiles, make eye contact, greets and thanks customers
- Responds to and handles customer inquiries, inquiries and concerns in a timely manner over the phone and in person
- Deals with difficult situations and conflift resolution in a professional manner
- Cash register and all points of sale
- Customer satisfaction processes easily, following standardized procedures
- Shares opinions and ideas on how to improve
- Complete other tasks as required
- **Highly approachable, customer-oriented **individual who thrives in offering exceptional service to customers.

**Requirements**:

- Ability to work under mínimal supervision with computerized systems.
- Experience in a customer service role and/or with Canadian Tire store is considered an asset.
- Ability to operate a cash register is an asset
- Strong orientation towards customer service excellence
- Strong belief in the Canadian Tire Values of honesty, integrity and respect
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals
- Ability to adapt and cope with challenging and changing situations
- Positive attitude, punctuality and solid work ethic

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from “light” to “heavy”
- Lifting above the shoulder, from floor to shoulder and floor to waist
- Ability to go up and down a ladder while carrying merchandise

**Job Types**: Part-time, Permanent
Part-time hours: 10-35 per week

**Salary**: $14.60-$15.50 per hour

**Benefits**:

- On-site parking
- Store discount

Day range:

- Holidays
- Weekend availability

Shift:

- 4 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- Night shift

COVID-19 considerations:
Customers and staff can wear masks by choice - masks, gloves and hand sanitizer available at customer service desk. Curbside pickup available to customers and common surfaces are sanitized regularly

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Willingness to travel:

- 100% (required)

Work Location: In person

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