IT Infrastructure Analyst

**About Us**:
Superior Glove is a family-owned company with over 100 years in designing and manufacturing innovative hand protection for every major hazard. With locations in Canada, the USA, Mexico, and Honduras, we're committed to improving occupational hand protection through innovation.

**Does this sound like you?**

**About the role**:
**Location**:
Canadian Headquarters: 36 Vimy Street, Acton ON L7J 1S1

**Responsibilities**:

- Responsible for supporting Windows Server 2012-2019, Windows 10, Windows 11 and Linux
- Provide support for Active Directory, including user account management, group policy administration and troubleshooting authentication issues.
- Diagnose and repair PC hardware and software issues
- Responsible for administering network and virtual server backups, ensuring data integrity and availability through regular testing and validation.
- Manage HPE SimpliVity backups, Veeam Backup and Replication (Backup for Salesforce and MS 365).
- Administer and maintain wireless networks, ensuring optimal performance, security & coverage
- Troubleshoot and resolve wireless connectivity issues and implement enhancements as needed
- Maintain cybersecurity safety of networks and information systems.
- Ensure protection of personal and confidential data.

**Qualifications**:

- Post-secondary education in Information Technology, Computer Science or related field.
- Minimum 3 years’ experience in IT support role with Microsoft-based networks, preferable in an MSP environment.
- Must have comprehensive knowledge of Office 365 and MS Azure administration.
- Strong understanding of Active Directory, DNS, DHCP and File Sharing.
- Familiar with VMware or other leading virtualization technologies.
- Knowledgeable in managing Ubiquiti switches, access points, and Aruba switches, all under UniFi Cloud Keys.
- Familiar with RMM tools such as ConnectWise Automate, ScreenConnect and SolarWinds.
- Certifications not required but preferred in computer hardware, network systems, virtualization, MS365, MS Intune or ITIL.
- Possess excellent analytical and troubleshooting skills, focusing on root case analysis.
- Adept at working with cross-functional teams.
- Excellent verbal and written communication skills; skilled in creating IT documentation.
- Organized in managing ticketing systems to ensure incidents and requests are tracked and resolved within SLA timeframes.

**Why join Superior Glove?**

When you work at Superior Glove, you are part of the family

Some of the benefits/perks include:

- Yearly contenders and recipients of multiple prestigious awards including Canada’s Best Managed for over 10 years, Canada’s Safest Manufacturer, Achievers 50 Most Engaged Workplaces, Canada’s Excellence Business Award and more
- Enjoy our Recognition Program to gain access to fantastic rewards
- Access to our on-site fitness lessons, equipment, “Grab and Go” bikes and more
- Take part in community and company events, staff lunch adventures and annual barbeques
- And much more