Production Worker

3 weeks ago

Vancouver, Canada Nero Waffles Full time

**In a nutshell**:
With the opening of a new location of Nero Waffles, we are growing our team. Our newest location in South Granville will house the production area for all other locations of Nero Waffles. We will make fresh dough every day, batter, custards, fillings, glazes and more.

This new location, located at 2861 Granville Street, is still in the construction stage. New hires in the production worker role will be trained at one of our existing locations (1002 Seymour Street) and will work at that location until the new location is ready to open.

The Production Worker role is an integral part of our kitchen team. Besides working on their core duties, the Production Worker performs other general kitchen team duties.

**The Role**

The Production Worker is a very important member of the Nero Team. This role is responsible for the accurate production of all doughs and batters for all Nero Waffles locations as well as for properly preparing other prepped items such as custards, sauces, fillings and glazes. It is critical that the person in this role is creating the recipes accurately, to a high quality and in the right quantity. Because this role is responsible for creating our critical waffle ingredients with a short shelf life, there can often be a variation in the demands of production. The successful Production Worker is able to plan and manage these fluctations in demand with calm and diligence. The Production Worker is a key team member of the entire Nero Team but in particular with the BOH Team and actively supports a positive team dynamic, offering support when needed.

**Specific Responsibilities**:
PRODUCTION KITCHEN MANAGEMENT
- Responsible for the accurate production of dough, batter and prep items such as glazes, sauces, fillings, custards and more for all Nero locations while minimizing waste.
- Understands and follows established par levels.
- Records ‘low on’s’ for Production-specific ingredients.
- Along with other BOH Team members, assists with correctly receiving deliveries. Ensures quality and quantity of goods are as expected.
- Helps ensure the storage of all food and beverage items follow the FIFO system, as per Nerorotation and fridge management procedures.
- Adheres to Nero’s Food Safety and Sanitation plans. Ensures safety plans are accurate andupdates when necessary.
- Keeps the production spaces and equipment in their workspace clean. Advises Kitchen Manager of anything in need of repair or replacement.

UPHOLDING EXCELLENCE IN FOOD AND BEVERAGE STANDARDS
- Much of the production is done at a guest-facing bench in our open kitchen area. The ProductionWorker is present and hospitable with the guest at all times and particularly while working in thisarea.
- Ensures doughs, batters and prepped foods are prepared consistently to the highest standard asspecified at Nero’s direction.
- Ensures Robson St. location receives their order accurately and on time.
- Routinely evaluates the quality of all prepped items from production-to-plate while on shift. Pro-actively reports feedback to Kitchen Manager in a timely manner.
- Follows standardized recipes, prep lists and techniques for food preparation and presentation to ensure consistency and to minimize waste.
- In coordination with Kitchen Manager, ensures guest menus, recipes and syllabi are kept updated and accurate. Provides input to the creation of new menu items.
- Pro-actively participates in any team meetings.
- Responsible for pre-open duties for the entire restaurant.

RESTAURANT HEALTH & SAFETY
- Exemplifies and upholds Company Policies and Procedures, WCB Health and Safety regulationsand BC Employment Standards at all times. This includes upholding and enforcing Nero’s policy of zero-tolerance for bullying and harassment between any employees and those who work with Nero. Maintains employee confidentiality at all times.
- Leads by example by ensuring a safe working environment on the part of all employees in areas of responsibility.

TEAM WORK AND COMMUNICATION
- Sets a tone of accountability, mutual respect and approachability throughout the entireRestaurant, including with FOH/BOH teams, maintenance crews, suppliers, contractors and other members of the Team.
- Although this role works independently, the Production Worker is a supportive and helpful member of the BOH Team with regard to sharing space, ingredients, equipment, communication and responsibility.
- Regularly checks both Robson and Seymour Restaurant Messenger groups for any messages with relevant information for the Production Team. Ensures messaging by the Team Leaders is accurate.
- Because Production shifts begin early, the Production Worker often opens the restaurant in the morning and is therefore responsible for pre-open duties as required.
- Ensures that all employees adhere to the policies and procedures outlined in the Nero Procedures and Policies.

**Core Competencies**
- Ensures Accountability: Holds one’s self and others accountable

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