Supervisor, Bus Operations
6 days ago
**_Metrolinx _**is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.
We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you
Our Bus Operations West Office is seeking an experienced Supervisor, Bus Operations on a contract for up to 12 months to ensure that bus service is reliably provided each day, with significant attention to efficiency, safety, and customer experience in alignment with the mandate and commitments of Metrolinx.
**What will I be doing?**
- Executes supervisory oversight through active performance management of assigned Bus Drivers.
- Identifies and document performance issues; collaborates with the Superintendent and/or Manager and the Amalgamated Transit Union (ATU) representatives to take action for resolution.
- Reviews and initiates appropriate actions in response to passenger-related service delivery issues.
- Maintains accurate and useful data on ridership, route incidents, sales and other pertinent measures.
- Leads the implementation of operational/route functions, assigning specific buses to pre-selected runs in accordance with the bus cycling plan and recommending changes due to passenger traffic impacts.
- Conducts regular and frequent operational and performance audits.
- Researches and recommends operational improvements.
- Adjusts service in response to unforeseen circumstances.
- Leads the resolution of passenger complaints or disputes within assigned area of responsibility.
- Acts as a front-line spokesperson to the public, providing current and relevant information, or escalating concerns, when required.
- Coordinates with municipalities for short and long-term route and service changes.
- Generates recommendations in response to emerging passenger needs, e.g. new bus stops, shelters.
- Initiates improvements to transit services and operational efficiency by facilitating dialogue and information-sharing, as well as, motivating all employees to look for new ways to exceed passenger expectations.
- Champions change and advocates for implementation of Metrolinx/GO strategies and business plans.
- Completes and submits accurate records for personnel regarding compensation payout.
- Assesses service continuously for operational efficiencies.
- Collects outstanding revenues and manages reconciliation of driver accounts.
- Supervises an assigned group of Bus Drivers on a day-to-day basis, including coaching, mentoring and guiding, in order to motivate excellent performance **.**:
- Assesses training or other performance development needs and make recommendations for provision **.**:
- Demonstrates leadership and core competencies at a high level of development and is an exemplary model of living the corporate Values and Code of Ethics.
**_Location / Shift: _**_Streetsville Bus Garage _- 1800 (6pm) - 2800 (4am); rotational 4-day on and 3-day off working weekends 1 in every 3 weekend.
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