Automotive Service Advisor

4 months ago

Nepean, Canada Star Motors of Ottawa Mercedes-Benz Full time

**Main Duties Include (but are not limited to)**:

- Following up with progress of each repair & contact customers regarding any changes to the estimate or the time quoted
- Enter repair order information into schedule including promise time.
- Handle all telephone inquiries & return messages promptly and courteously
- Keep active communication within the Service Department
- Accurately prepare customer write up sheet
- Communicating technical information to the customer in a simple manner
- Responsible for ordering parts and other service department needs
- Evaluate the costs and time required to perform the repairs, document, calculate, submit estimates to customers, and acquire customer approval
- Verify vehicle maintenance records, and required maintenance schedule and warranty coverage
- Determine if repairs are warranty or customer pay; issue invoices
- Work alongside co-workers and management in a cooperative manner
- Walk the yard/shop as required to ensure accuracy on repair orders and customer follow-ups
- Closing service work orders in a timely manner
- _All other responsibilities as assigned_

**Qualifications**:

- 1-3 years previous Service Advsisor experience
- Previous dealership experience considered strong asset
- Strong customer service mindset, and overall good attitude
- Must be able to work well in a team environment and/or independently
- Ability to meet tight deadlines and effectively manage time
- Excellent work ethic with a willingness to learn
- While performing the duties of this Job, service team members are regularly required to stand; walk; bend; lift; climb in and out of commercial trucks

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (required)
- Customer service: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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