Scrum Master

6 months ago

Toronto, Canada CT Corporation Full time

**What you’ll do**

The SRE Scrum Master role assists in the planning, monitoring, and managing the day-to-day operations and delivery aspects of the Supply Chain SRE team. The role assists in managing team productivity and works to ensure the optimal health of the Supply Chain platforms by driving and prioritizing the delivery of resilient IT systems. This role is also an active participant in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, solution delivery, and incident and problem management. The Scrum Master reports to the Manager, Supply Chain Tech Dlvr.
- Setup and manage the SRE Operations Intake Process
- Help to create and prioritize SRE Backlog. Ensure OKRs & defined roadmap are being prioritized appropriately. Track all backlog items until delivery
- Advises, coaches, and leads Agile teams on Agile values, practices, and processes and ensures that the Agile team is fully functional, productive, and focused on the sprint goal
- Lead all scrum ceremonies and events including daily stand-ups, backlog grooming, sprint planning, retrospectives, and sprint reviews
- Introduce, lead, & coach agile best practices such as sprint planning, Kanban, burndown, & Scrum
- Communicate and provide timely status and operational reports to Sr. Leadership
- Oversee and report on deliverables; help to define assignments against schedules and milestones
- Contribute to knowledge management for all agile & scrum-related processes. Documentation is thorough and up-to-date
- Collaborate with admins and L3 developers to prioritize problem root cause analysis and fixes based on incident and error analysis to achieve highly reliable infrastructure, systems, and integrations
- Conduct Post-Incident Reviews to identify what’s working and what’s not, document findings and work with various teams to implement the learnings
- Document all changes following controls, procedures, and documentation standards and raises issues and concerns with recommendations for follow-up action
- Identifies dependencies with other teams and determines how to manage those dependencies without impacting the progress of the team.

**What you bring**
- 3+ years of relevant work experience in project delivery with agile teams
- Agile practices including Scrum/Kanban, ceremonies (standups, backlog refinement, spring planning)
- Certified Scrum Practitioner (CSM) or Certified Scrum Coach (CSC) or equivalent formal education in Agile
- Experience with Collaboration & Change Management tools: Jira, Confluence, ServiceNow, Draw.io / MS Visio
- Experience in an DevOps or operations environment
- Previous experience working in an SRE environment which includes, telemetry, CI/CD, & platform automation.
- Experience with monitoring, logging & telemetry tools like New Relic, Sumologic, Grafana, Azure Monitor
- Brings a high-energy and passionate outlook to the job and can influence those around them

We are looking for high performing assertive individuals who have:

- Excellent Communication skills - Able to propagate information promptly, clearly, and unambiguously
- Strong Team Leadership-experienced in assessing and driving necessary actions to improve
- Change Management experience
- ability to be an agent of change and work with resistors while maintaining performance
- Ability to develop and foster teamwork and facilitate team dynamics
- Problem-solving, organizational, and analytical skills, with the ability to coach and mentor all roles on a Scrum team
- Ability to scale thinking and analysis from strategic to detail and vice versa
- Conflict resolution and effective mediation and influencing skills
- The confidence to be the voice of authority-not afraid to do what is best for the team
- Always questions the status quo and looks for ways to work more effectively
- The knowledge of Retail Business/Technology is an asset

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

LI-GS1

**À propos de nous**

La Société Canadian Tire Limitée (Société) est l’une des entreprises les plus admirées et les plus respectées au Canada. Nous disposons de plus de 90 marques détenues, 1 700 détaillants, des services financiers, des capacités exemplaires en matière de commerce électronique et des stratégies de marchandisage passionnantes à la fine pointe du marché. Nous avons de grands rêves et nous travaillons ensemble pour innover de manière ciblée pour nos clients à tous les niveaux de nos activités, en investissant dans de nouvelles technologies et de nouveaux produits et en redoublant de talent pour faire avancer l’entreprise. Nous offrons des salaires concurrentiels aux employés de la Société Canadian Tire, ainsi que des rabais en magasin,

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