Assistant Store Manager

6 months ago

Ottawa, Canada Royal Distributing Full time

About Us:
We're Royal Distributing, and we’ve been a leader in the Canadian powersports industry for the past 30 years. We provide our our customers with quality products and top service to keep them riding their snowmobiles, ATVs, motorcycles, dirt bikes, and more. We’re embarking on the next phase of our growth and we want you to join us

**Assistant Store Manager (ASM)**

**Position Overview**

As an Assistant Store Manager, you are responsible for managing the appearance, merchandising, customer experience, and personnel within your retail location. Your focus is to ensure that our all associates are providing top-notch service to our customers, and that the store is fully stocked, tidy and well-merchandised. You achieve this by coaching, training, and providing feedback to personnel on overall product knowledge, merchandising, and customer experience. You are relied upon as a problem-solver for any questions team members or customers bring forward and are viewed as an expert when it comes to the inventory system, the products we sell, or any store processes and procedures. It is your responsibility to train and educate all store personnel to be well-versed in multiple powersports by ensuring that they have both the product and mechanical knowledge to correctly advise customers on the parts and products they require.

**Role & Responsibilities**
- Merchandise products by creating impactful, value-driven presentations that drive sales (i.e. end-caps, floor stacks, etc.).
- Ensure that wait times at the parts counter, phones, customer service desk or cash are minimized by allocating staff and assisting where required.
- Ensure Sales and Customer Experience targets are met and surpassed
- Maintain and lead training materials for all store personnel through company LMS
- Oversee the store's appearance to ensure the store is clean, tidy, well stocked, and accessible for customers.
- Lead and ensure the accurate execution of planograms, floor displays and seasonal flips.
- Ensure pricing on the floor is accurate and labelled to standard and carry out any price changes related to clearance items, catalogue changeovers, or pricing updates.
- Oversee all signage within the retail location, ensuring all information is accurate and relevant to current products and promotions.
- Provide reoccurring training and testing for new and existing staff, ensuring personnel are competent in all areas of relevant training manuals.
- Identify and execute operational efficiencies within the sales floor's processes and practices.
- Coach team members on performance by delivering feedback and training on best practices.
- Foster an engaging work environment for team members, and a fun and exciting store environment for customers.
- Build positive team relations, demonstrate ethical behavior, and maintain all safety guidelines.
- Assist with the recruitment process, including shortlisting, pre-screening, and interviewing.
- Complete the appropriate opening and closing procedures for the store.

**Qualifications**
- 4+ years of retail leadership experience.
- Strong mechanical knowledge of powersports is considered an asset.
- Ability to adapt to a fast-paced and ever-changing environment with constant shifting priorities.
- Ability to complete assigned work and projects on time within a fast, ever-changing environment.
- Exceptional customer service and problem-solving abilities.
- Organizational skills and the ability to multi-task are essential.
- Proficiency in computer use.
- Excellent verbal communication and interpersonal skills.

**Additional Details**
- This position requires team members to stand for extended periods, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) throughout the store.
- This position reports to the Store Manager
- Steel toe, green patch work boots are required.

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ottawa, ON K2S 0P5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your compensation expectation for this role?

**Experience**:

- retail leadership: 4 years (preferred)

Work Location: In person

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