Beauty Boutique Manager

7 months ago

Ottawa, Canada Shoppers Drug Mart Pharmaprix Full time

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

**SUMMARY**:
To manage resources of the Beauty Boutique department in order to maximize and achieve sales targets.

The ideal Beauty Boutique Manager will:
Drive a Passion for Results - Provide Thought Leadership - Analyze and solve problems - Engage our People - Build collaborative relationships - Demonstrate Personal Leadership and Build trust

**DUTIES & RESPONSIBILITIES**:
**SALES EXPECTATIONS**:

- Utilizes corporate Sales Tracking Tools and Dashboard to set sales goals and to meet targets
- Sells to customers and coaches / mentors staff in selling skills
- Ensures sales maximized through developing effective sales techniques
- Ensures staff achieve productivity objectives

**CUSTOMER SERVICE**:

- Always put the Customer first and provides superior customer service
- Monitors and communicates CSI survey results and objectives with team members
- Actively models the desired behavior with eClienteling to provide superior customer service
- Books appointments for events and manages annual incremental event schedule
- Promotes products through marketing and encourages use of the PC Optimum program
- Ensures staff are trained to beauty sales standards

**TEAM LEADERSHIP**:

- Mentors, coaches, trains, and motivates staff
- Creates an environment where “selling is fun”
- Prepares performance appraisals in association with Front Store Manager
- Articulates and demonstrates “Blue Culture Principles” and C.O.R.E Values”
- Fosters an environment that supports “Blue Culture Principles” and “C.O.R.E Values”

**OPERATIONS**:

- Utilizes corporate sales tools to continuously track Sales
- Ensures Cosmetic Operating Standards are in place
- Identifies “peak hours” and schedules shifts accordingly

**QUALIFICATIONS**:

- Planning, Judgment and Decision Making
- Independent thinking and decision making when dealing with issues related to customer’s needs
- This position requires the ability to act upon tasks and goals outlined by management
- Develops a yearly plan for personal development
- Work in conjunction with the Associate-Owner and Front Store Manager

**EXPERIENCE**:

- Sales experience with a proven track record of achieving sales goals
- Cosmetic experience
- Effective verbal and written communication skills
- Customer service oriented
- Previous experience in leading a team

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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**Why work at Shoppers Drug Mart?**
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a competitive pay program and online learning through _Academy_.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Temporary (Fixed Term)
**Shoppers Drug Mart Inc.** recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.

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