Applications Specialist

fields**Overview**:
As part of our Application Team, the Application Specialist collects information regarding the operation of "AAG" CNC routers and associated initiatives. The Application Specialist provides new opportunities to improve performance within our machines according to customer needs.

**Duties and Responsibilities**:

- Communicate with customers regarding the ongoing performance of machines.
- Identifies tools to allow maximization of table performance.
- Identifies and mitigates issues and risks in machine operation.
- Performs testing of performance, upgrades, and changes to machine operations using a variety of methods.
- Communicates and escalates concerns, where applicable, to appropriate parties.
- Collaborates with Software Developers on initiatives.
- Develops new ideas to improve the performance of the software.
- Routinely communicates with current customers, gathers information and responds to needs.
- Set up demos for CNC routers/waterjets as per the "AAG” sales and marketing strategy.
- During demos: operates the machine, demonstrates usage, provides samples and showcases testing.
- Troubleshoots, responds to and resolves issues with CNC machines.
- Acts as a technical resource for the Marketing department.
- Works with the marketing department to implement marketing plans and new product launches.
- Other duties as assigned.

**Skills / Knowledge / Experience / Education Required**
- Degree or Diploma related to Electrical/Electronic Controls, Mechanical or related fields is a strong asset.
- Experience with CAD-based design software and/or computer science programs is considered an asset.
- Experience in a technical role preferably troubleshooting of electrical and mechanical systems.
- Experience delivering strong customer service.
- Strong communication skills, both written and verbal.
- Able to work under pressure to meet deadlines.
- French and/or Spanish language skills are considered an asset.
- Ability to make independent decisions and handle difficult workplace situations in a calm manner.
- Excellent organizational and time management skills with strong attention to detail.
- Strong problem-solving skills.
- Self-starter.
- Positive attitude and eagerness to learn and grow in a dynamic environment.
- Experience demonstrating a high level of discretion with confidential information.

**Other Requirements**:

- Professional Attire.
- Valid Passport.
- Able to rent a car.
- Able to lift to 50 pounds.

**Job Types**: Full-time, Permanent

**Salary**: $25.00-$28.84 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Electrical wiring: 2 years (preferred)
- Customer service: 1 year (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

Expected start date: 2024-03-25