Branch Manager Medium

2 months ago

Ottawa, Canada BMO Financial Group Full time

20 - 1826 Robertson Road Ottawa Ontario,K2H 5Z6

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.
- Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
- Ensures alignment between values and behaviour that fosters diversity and inclusion.
- Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
- Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
- Attracts, retains, and enables the career development of top talent.
- Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
- Creates innovative business development strategies, including collaborating with BMO partners to grow the business and maximize branch revenues, sales, and customer satisfaction, and minimize operating losses.
- Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention and acquisition objectives.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice in the best interests of the customer.
- Conducts cold calls to prospective customers to develop new customer relationships.
- Develops and maintains a network in the community to enhance the Bank’s visibility and builds a strong referral source for new potential business.
- Supports the Bank’s community involvement and participates in community activities.
- Maintains a high-touch relationship with key branch customers and prospects within the market.
- Resolves customer related issues using knowledge of bank services, products, and processes.
- Fulfills sales and service activities for the customer in accordance with approved procedures.
- Recommends and implements solutions based on analysis of issues and implications for the business.
- Assists in the development of strategic plans.
- Builds the business plan for the branch.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Implements, reviews, and revises work plans.
- Helps determine business priorities and best sequence for execution of business/group strategy.
- Conducts independent analysis and assessment to resolve strategic issues.
- Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.
- Ensures alignment between stakeholders.
- Monitors sales and service performance against plan to identify gaps, issues, and best practices, and develop and implement action plans that close performance gaps and resolve issues.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Communicates goals, plans, and assignments to achieve financial and customer service goals.
- Leads the implementation of new programs, products and processes within the branch.
- Coordinates the implementation of national and regional sales and service initiatives.
- Monitors the service request and problem resolution processes for adherence to national standards.
- Provides technical training and support to branch employees to maintain operational and sales effectiveness and recommends improvements.
- Plans and controls unit operating expenses in accordance with forecasts.
- Manages transactional outcomes for customer calls or defers to appropriate internal business groups.
- Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
- Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.
- Builds effective relationships with internal/external stakeholders.
- Maintains the confidentiality of customer and Bank information.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with all legal and regulatory requirements for the jurisdiction.
- Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
- Provides specialized consultin

  • Branch Manager

    3 weeks ago

    Ottawa, Canada Daikin Comfort Technologies Full time

    Overview: **Branch Manager** **The Opportunity** **Why work with us?** **>** Training programs are available to help guide team members and develop new skills **>** Growth Opportunities - there are immense opportunities to grow your career **>** You will be part of a Global Company - our family brands are backed by Daikin Industries,...

  • Branch Manager

    1 week ago

    Ottawa, Canada Credit Union in Ottawa Full time

    **Your Opportunity**: The Branch Manager provides leadership of overall branch operations and creates an environment that drives performance excellence. As a member of the management team, the Branch Manager also plays an integral role in community development activities. **In this Role you will**: - Lead, coach and develop employees to deliver a superior...

  • Branch Manager

    7 days ago

    Ottawa, Canada Alterna Full time

    **Scope of Position** Reporting to the VP Member Experience, Eastern Ontario the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    1 week ago

    Ottawa, Canada Royal LePage Team Realty Full time

    An immediate opportunity exists for a Branch Manager, to join our Management Team. Our extraordinary training, culture, support, and dynamic office environment elevates real estate careers to a truly exceptional experience. **SCOPE** The role includes all facets of day-to-day leadership, management, and operations of a full-service residential real...

  • Branch Manager

    13 hours ago

    Ottawa, Canada Reliable Parts Full time

    **About Reliable Parts**:Reliable Parts is a leading distributor of appliance parts in the US and Canadian markets. We have over 60 branch locations and multiple distribution centers across US and Canada. The company's vision is to provide the fastest, easiest, and best service for its customers. The company is looking for top notch leaders to join the...

  • Branch Manager

    1 week ago

    Ottawa, Canada Alterna Full time

    **Scope of Position** Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    1 month ago

    Ottawa, Canada Noble Corporation Full time

    Overview: **Job Overview**: At Noble, we help our customers’ businesses succeed by investing in our most important asset: our teammates! **Enjoy a rewarding career at our** **Ottawa -HVAC** **Branch as a Branch Manager! We are in business to help our customers succeed!** The Branch Manager will be responsible for leading and inspiring their team to...

  • Branch Manager

    1 day ago

    Ottawa, Canada Peopleready Full time

    We believe in creating limitless possibilities for employees, workers and customers. We are guided by our values: Be passionate, be accountable, be optimistic, be respectful and be true. PeopleReady brings together three staffing companies - Labor Ready, Spartan Staffing and CLP - under one company, providing customers and associates access to the full range...

  • Branch Manager

    1 month ago

    Ottawa, Canada Alterna Savings Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    1 week ago

    Ottawa, Canada Alterna Savings Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    2 months ago

    Ottawa, Canada Arbor Memorial Inc Full time

    How often do you have the opportunity to learn about the milestones that make up another person’s life? Imagine a career where you can really get to know people, hear about their families, where they came from, and the stories behind their plans for the future. Taking care of the details on behalf of others during a significant milestone is important and...

  • Branch Manager

    4 weeks ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    4 weeks ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    1 month ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    1 week ago

    Ottawa, Ontario, Canada Alterna Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Manager

    1 month ago

    Ottawa, Ontario, Canada Alterna Full time

    Scope of Position Reporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and retention)....

  • Branch Manager

    1 week ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    1 week ago

    Ottawa, Canada Alterna Sa Full time

    DescriptionScope of PositionReporting to the Vice President, Member Experience, the Branch Manager provides overall leadership in the achievement of team sales objectives and related activities to achieve a high standard of operational effectiveness, superior member/client experiences and optimal sales performance (including new business acquisition and...

  • Branch Manager

    1 week ago

    Ottawa, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...

  • Branch Manager

    2 months ago

    Ottawa, Canada Westburne Full time

    Westburne is much more than electrical products. We are Canada’s market leader in energy solutions, renewables, lighting, wire & cable, automation and connected network solutions. We have access to the best partners in the industry and we go above and beyond to help our customers and partners grow. To learn more about Westburne, please visit us at...