Technical Director

7 days ago

Vancouver, Canada ScalePad Full time

We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP’s operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today’s Product of the Year, G2’s 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

Responsibilities.
- **Technology Leadership & Detail Orientation**: Lead the creation and execution of comprehensive technology and innovation roadmaps while maintaining a deep, hands-on understanding of the technologies and needs driving our core products. The Technical Director should be comfortable delving into architecture, code reviews, and technical problem-solving as needed.
- **Engineering Management**:Manage engineering teams, ensuring they have the resources, tools, and processes needed to succeed. Provide clear direction on engineering best practices while staying deeply involved in day-to-day technical decisions to maintain the highest level of quality and performance.
- **Cross-functional Collaboration**: Work closely with Product Management, Design, Data Engineers, SRE and Security Engineers and other stakeholders to translate product vision into actionable technical requirements. Ensure alignment between product strategy and technical execution by actively participating in technical discussions and decision-making.
- **Hands-on Technical Oversight**: Be deeply involved in technology stack decisions, system architecture design, and critical technical implementations. The Technical Director must be able to roll up their sleeves and engage with the engineering team to tackle complex technical challenges.
- **Risk & Performance Management**:Identify potential technical risks and proactively address them. Implement robust monitoring and quality assurance practices, ensuring technical issues are resolved quickly and efficiently.
- **Mentorship & Development**: Serve as a technical mentor, helping team members grow their skills and technical acumen. Foster a collaborative, innovative engineering culture that encourages knowledge sharing and continuous improvement.
- **Stakeholder Communication**:Act as a technical liaison between engineering teams and key stakeholders. Provide clear, detailed updates on project status, technical challenges, and overall system health.
- **Multi-team Coordination**: Oversee and coordinate the work of multiple development teams, ensuring seamless collaboration, work prioritization and efficient task allocation, and alignment with project milestones.

Qualifications.
- Proven experience in a senior engineering leadership role for a modern SaaS company, ideally as a Technical Director, Engineering Director, or similar.
- Deep hands-on expertise in software development, system architecture fundamentals, and technical problem-solving.
- Strong experience in domain-driven development (DDD) and solid design paradigms, with a deep understanding of best practices in system architecture.
- Demonstrated ability to dive into technical details and provide direct support to engineers when necessary.
- Experience scaling engineering teams while maintaining high technical standards.
- Exceptional communication and leadership skills, with the ability to bridge the gap between technical teams and business stakeholders.
- Strong understanding of product development processes, agile methodologies, and how to align technical goals with business objectives.
- Proven record of leading the construction of complex software solutions and coordinating the work of multiple development teams, similar to a Technical Program Manager (TPM) role.
- Preferred Qualifications:

- Track record of delivering technically complex projects that meet business objectives.
- Advanced degree in Computer Science, Engineering, or a related field.
- Experience designing and delivering API platforms is an asset.
- Exp

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