Experienced Veterinary Client Service

6 months ago

Toronto, Canada Yonge Street Animal Hospital Full time

Join Us as a Veterinary Client Care Representative at Yonge Street Animal Hospital

**Job description**

Yonge Street Animal Hospital is a PRIVATELY OWNED veterinary hospital in Uptown Toronto. We are looking for an enthusiastic Client Service Representative to join our team. The ideal environment for someone who cares both pets and their humans.

**Some of the duties include**:

- Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments.
- Answer phone calls, which may involve answering questions and screening and scheduling appointments.
- Update and review patient files.
- Enter data into a computerized billing program. Familiarity with Evet Pulse (a plus).
- Assist with pet supply purchases such as pet food, supplements, and grooming items.
- Facilitating patient admissions and discharges.
- Handling various administrative tasks.
- Sharing love and affection with our four-legged patients.

**REQUIRED EDUCATION, SKILLS, AND KNOWLEDGE**

**1.Education and Experience**
- Veterinary Receptionist: 2 years (required).
- Veterinary Industry: 2 years (required).

**2.Skills**
- Possession of strong organizational skills.
- Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.
- Requires strong client service skills. Personal contacts are with pet owners affected by a variety of problems, visitors and other healthcare team members. Considerable tact and diplomacy is required. Must accurately relay owner’s account of the medical complaint(s) of the pet(s) involved to the healthcare team member who will be involved in treating the patient(s).
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Ability to foster positive work environment for colleagues and clients.

**3.Knowledge**
- Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patient’s condition, and compiling and submitting data on patients treated.
- Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

**What We Offer**:

- Competitive compensation based on your skills and experience.
- Comprehensive health - dental benefits and life insurance after 3 probation period (3 months).
- Generous continuing education allowance.
- Opportunities for career advancement.
- Uniforms.
- Continuing education allowance and paid CE days.
- Great hospital discounts.
- Delicious snacks
- Occasionally overtime.
- Employment is entitled to two weeks of vacation time after each 12-month vacation entitlement year.

**Schedule**:

- 8 - 10 hour shift.
- Day shift.
- Monday to Friday.
- Weekend availability.

Work Location: In person

**Job Types**: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 30 - 35 per week

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Flexible schedule
- Life insurance
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Customer service: 2 years (required)
- Veterinary Receptionist: 2 years (required)
- Front desk: 4 years (required)

Work Location: In person

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