Customer Experience

2 weeks ago

Ajax, Canada Elexicon Energy Inc. Full time

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

WHY JOIN OUR TEAM?

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence

These positions will report to the Supervisor, Customer Care at the Ajax location and is responsible for the daily activities as follows:
DUTIES AND RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Provide comprehensive customer experience through various contact channels to ensure one stop resolution.
- Respond promptly to customer inquiries and provide exceptional customer experience.
- Acknowledge and provide appropriate resolution to customer complaints, and work with supervisor as needed to attain optimal resolution.
- Document records of customer interactions, accounts, and other activities.
- Execute Credit and Collection functions in a timely and respectful manner.
- Perform Billing and Retailer Relations functions in a proficient manner and ensure accurate bills are issued.
- Perform duties in accordance with all policies, procedures, and government regulations.
- Maintain key performance indicators to support organizational goals that relate to optimal customer experience.
- Coordinate and schedule the work activities of Customer Experience field staff and partners.
- Generate, review, and analyze reports to support business operations.
- Communicate and coordinate with colleagues and partners as needed.
- Provide feedback on the effectiveness of Customer Experience processes.
- Work effectively as a team to learn and support colleagues.
- Other duties as assigned.

KEY SKILLS & QUALIFICATIONS
- Demonstrated ability to work independently as well as part of a team.
- Demonstrated ability to deal effectively with customers in a variety of interactions (i.e., empathy skills, negotiating skills, personal resilience, and flexibility, etc.).
- Strong analytical organizational and time management skills.
- Strong organizational skills and ability to multitask and prioritize in a fast-paced environment.
- Professionalism, strong work ethic, confidentiality, and Human Relations.
- Ability to work with mínimal supervision.

MINIMUM REQUIREMENTS
- Post-Secondary enrollment requirement (Minimum Grade 12 students going to College or University in September 2023).

**Our Commitment to Diversity, Equity, Inclusion and Belonging**:
Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

We thank all applicants; however, only those to be considered will be contacted.

  • Customer Experience

    2 weeks ago

    Ajax, Ontario, Canada Elexicon Energy Inc. Full time

    Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.WHY JOIN OUR TEAM?At Elexicon Energy we believe in living...

  • Customer Experience Representative

    3 weeks ago

    Ajax, Canada Elexicon Energy Inc. Full time

    Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth. WHY JOIN OUR TEAM? At Elexicon Energy we believe in...

  • Customer Experience Manager

    2 months ago

    Ajax, Canada Michaels of Canada, ULC. Full time

    Store - TOR-AJAX, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Manager, Field Customer Experience

    2 weeks ago

    Ajax, Ontario, Canada Audi Canada Full time

    Manager, Field Customer Experience -AUD001861 Primary Location :Canada-Ontario-Ajax Description Some call it work. We call it passion. We could offer you an ordinary career. Trouble is, we only deal in the extraordinary. Find yourself in the driver's seat. Find yourself at Audi. Audi stands for excellence. Innovation. High Performance. Sophisticated....

  • Manager, Field Customer Experience

    1 month ago

    Ajax, Canada Audi Canada inc. Full time

    Some call it work. We call it passion.We could offer you an ordinary career.Trouble is, we only deal in the extraordinary.Find yourself in the driver’s seat. Find yourself at Audi. Audi stands for excellence. Innovation. High Performance. Sophisticated. Sporty. Progressive. Uncompromising standards.Just as Vorsprung durch Technik brings out the best in...

  • Manager, Field Customer Experience

    1 month ago

    Ajax, Canada Audi Canada inc. Full time

    Some call it work. We call it passion.We could offer you an ordinary career.Trouble is, we only deal in the extraordinary.Find yourself in the driver’s seat. Find yourself at Audi. Audi stands for excellence. Innovation. High Performance. Sophisticated. Sporty. Progressive. Uncompromising standards.Just as Vorsprung durch Technik brings out the best in...

  • Manager, Field Customer Experience

    4 weeks ago

    Ajax, Canada Audi Canada inc. Full time

    Some call it work. We call it passion.We could offer you an ordinary career.Trouble is, we only deal in the extraordinary.Find yourself in the driver’s seat. Find yourself at Audi. Audi stands for excellence. Innovation. High Performance. Sophisticated. Sporty. Progressive. Uncompromising standards.Just as Vorsprung durch Technik brings out the best in...

  • Manager, Field Customer Experience

    4 weeks ago

    Ajax, Canada Audi Canada inc. Full time

    Some call it work. We call it passion.We could offer you an ordinary career.Trouble is, we only deal in the extraordinary.Find yourself in the driver’s seat. Find yourself at Audi. Audi stands for excellence. Innovation. High Performance. Sophisticated. Sporty. Progressive. Uncompromising standards.Just as Vorsprung durch Technik brings out the best in...

  • Manager, Field Customer Experience

    1 month ago

    Ajax, Canada Audi Canada Full time

    Manager, Field Customer Experience -AUD001861 Primary Location :Canada-Ontario-Ajax Description Some call it work. We call it passion. We could offer you an ordinary career. Trouble is, we only deal in the extraordinary. Find yourself in the driver’s seat. Find yourself at Audi.  Audi stands for excellence. Innovation. High Performance....

  • Manager, Field Customer Experience

    4 weeks ago

    Ajax, Canada Audi Canada Full time

    Manager, Field Customer Experience -AUD001861 Primary Location :Canada-Ontario-Ajax Description Some call it work. We call it passion. We could offer you an ordinary career. Trouble is, we only deal in the extraordinary. Find yourself in the driver’s seat. Find yourself at Audi.  Audi stands for excellence. Innovation. High Performance....

  • Seasonal Customer Experience Representative

    3 weeks ago

    Ajax, Canada Indigo Books & Music Full time

    Company Description **Must have 5am availability** Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting...

  • Cashier / Customer Experience Associate

    4 weeks ago

    Ajax, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Cashier / Customer Experience Associate

    1 month ago

    Ajax, Ontario, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors. We have many opportunities in our Customer Experience teams, including:...

  • Customer Experience Associate- Westney Heights

    1 week ago

    Ajax, Canada Scotiabank Full time

    Requisition ID: 199023 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate- Ajax Main Branch

    4 weeks ago

    Ajax, Canada Scotiabank Full time

    Requisition ID: 188291 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate- Westney Heights Plaza

    4 days ago

    Ajax, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Customer Experience Associate- Westney Heights Plaza (18.75 hours/week) Requisition ID: 199023Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience...

  • Customer Experience Associate- Westney Heights Plaza

    6 days ago

    Ajax, Canada Scotiabank Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Title:  Customer Experience Associate- Westney Heights Plaza (18.75 hours/week) Requisition ID: 199023Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role Our Senior Customer Experience...

  • Customer Experience Associate

    6 days ago

    Ajax, Canada Scotiabank Full time

    Requisition ID: #Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.We are looking...

  • Customer Experience Associate

    4 days ago

    Ajax, Canada Scotiabank Full time

    Requisition ID: #Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.We are looking...

  • Customer Experience Associate- Westney Heights Plaza

    7 days ago

    Ajax, Canada Scotiabank Full time

       Requisition ID: 199023Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...