Bonlook - Store Manager

3 months ago

Nepean, Canada BonLook Full time

Why BonLook ?

Participate in the success of a canadian company founded by entrepreneurs who saw the potential to develop an entire industry.

Evolve in a company whose products are conceived and designed in Montreal in a head office located in the heart of the Saint-Henri district on the banks of the Lachine Canal.

Work in a company whose organizational values are applied daily: joy, excellence, innovation and transparency.

Participate in a culture of diversity and inclusion in all areas of the company.

Develop professionally by having access to training on optics via our internal platform and the coaching of our optician trainers.

Access to a competitive total compensation package and a generous employee discount for you, your family and your friends.

Position

The Store Manager for the **Bayshore Mall, Ottawa** location is responsible for all aspects of the retail store operations, including strategy and the development of their people. They are accountable for ensuring that all areas of the retail business are fulfilled and creating a lasting customer experience for our guests. The store manager develops capabilities within the team to drive strategy and achieve results for the business through our core values of excellence, innovation, joy, and transparency.

**Responsibilities**:
Develop people through our core values

Hold the team accountable for results and have crucial conversations when needed

Develop a strategy to build a strong bench of talent and leaders

Recruit and hire people who are aligned with our culture and brand vision

Develop strategies and in-store initiatives to meet business objectives

Manage team performance with ongoing coaching

Provide timely feedback on sales plans and key performance indicators

Produce results that meet or exceed company goals and maximize store profitability

Manage the store schedule in a way that supports business trends (labor management)

Be responsible for the quarterly and yearly strategies and operations

Work in collaboration and maintain a strong working relationship with our optician to optimize the customer experience

Represent the BonLook brand: reflect company values and brand image at all time

Know and understand the corporate story/vision and be able to inspire the team

Manage inventory

Ensure store visuals are up to date and following company standards

Motivate and keep team engagement high

**Qualifications**:
3 to 5 years of managerial experience, preferably in retail

High school diploma or certificate in Business Administration or related field or equivalent experience

Knowledge of Human Resources: recruitment, training and performance management

Excellent communication skills and active listening

Excellent customer service skills

Excellent time management and organizational skills

Focused on problem solving and solution

Ability to interpret sales targets into action plans

Confidence in being able to coach and inspire team

Ability to prioritize in a fast-paced, ever-changing work environment

Availabilities days, evenings and weekends

Bilingualism is a major asset (French and English)

Work conditions

Permanent full-time and permanent part-time position

Must be available days, evenings and weekends

Group insurance, including medical and dental insurance, and VRSP available to all full-time employees

Retail employees receive one complimentary pair of glasses, and corporate discount on glasses for future purchase and for their family and friends.

We offer a full training to help you make the best choices for our customers

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