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Manager, Policy

1 month ago

Toronto, Canada TD Bank Full time

**TD Description**

Stay current and competitive. Carve out a career for yourself. Grow with us.

**Department Overview**

The Canadian Cards Payment & Loyalty Team is responsible for strategy, product development, customer lifecycle management, and financial performance of all Canadian Credit Card products.

As a key member of the Credit Cards Governance & Control (1A) team you will oversee Credit Card Product Controls and provide strategic, operational and execution management of governance functions (i.e. Access, Playbooks, Policies and Procedures, and Copy Review)
- Work with various internal and external partners to provide advice and management of policy, processes and the Copy Review process for credit card products.
- Ensure Regulatory, Legal, Operational Risk and Compliance requirements are considered when reviewing policies and procedures and collateral
- Work with various internal/external Regulatory, Compliance, Legal, Operational Risk partners to obtain and provide advice on matters impacting credit cards.
- Assess changes and impact to the overall processes with specific focus on credit policies, credit and operational risk, collateral reviews, and adherence to regulatory/compliance/Legal requirements.
- Review and update existing policy and processes to ensure they meet customer needs and regulatory requirements.
- Be innovative and adaptable always looking for efficiencies and optimizations in our process
- Act as SME for the Copy Review process in Canadian Credit Cards
- Ability to represent and present often at a senior level on Product
- Complete GAP assessments and recognize when to escalate
- Liaise with various business and professional partners and vendors; keep others informed and serve as contact to resolve issues
- Work with broad guidelines; support team and a positive work environment
- Lead and manage a group of highly engaged Analysts on the Policy & Process and Copy Review Teams

**Job Requirements**
- Strategic thinker with proven ability to autonomously support and/or lead initiatives through the organization and deliver results.
- Proven ability to build and maintain strong working relationships with partners - and demonstrated abilities in impacting and influencing others.
- Proven ability to respond quickly and effectively to ad-hoc information, strategy development, and reporting requests.
- Flexibility to adapt and manage within a dynamic business environment.
- Enthusiastic self-starter with ability to prioritize and multi-task, working both independently and within a team environment.
- Strong communication and presentation skills are required to ensure effective exchange of ideas with a variety business partners.
- Support Product Group objectives and manage within a very dynamic environment with multiple projects.
- Exceptional interpersonal skills, relationship building skills, and superior judgment.
- Strong writing skills with the ability to draft / review reports, policies, manuals, procedures, and business correspondence, often for a senior executive audience.
- Highly organized and well developed skills in negotiating and influencing with the ability to deal with conflicting points of view and to effect creative and responsive solutions.
- Strong relationship management, with an ability to impact and influence others.
- People management experience and proven leadership with the ability to coach and mentor.

**Additional Information**
- University/College Education or equivalent work experience
- TD Credit Card experience an asset

**Inclusiveness**

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

**Job Family**
- General

**Job Category - Primary**
- Risk Management

**Job Category(s)**
- Risk Management

**Hours**
- 37.5

**Business Line**
- TD Canada Trust

**Time Type**
- Full Time

**Employment Type**
- Regular

**Country**
- Canada

**Province/State (Primary)**
- Ontario

**City (Primary)**
- Toronto

**Work Location**
- City Centre Tower A - 275 Dundas Street, TD Centre - North - 77 King Street West

**ProvState 2**
- Ontario

**City(s) 2**
- London

**ProvState 3**
- Ontario

**City(s) 3**
- Ottawa

**Job Expires**
- 09-Jun-2023

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