IT Business Partnering Manager

2 months ago


Mississauga, Canada Alphanumeric Systems Inc Full time

**IT Business Partnering Manager - Hybrid (based in Mississauga)**

**Please be aware we can only hire people already based in Canada with fully legal and valid documentation to work in Canada.**

**Conditions**:

- ** Working hours**: Monday to Friday ideally 8AM - 5PM EST but flexible, 37.5 Hours/Week
- ** Contract**: 1 year
- ** Type of Employment**: Contractor
- ** Type of Work**: Hybrid
- ** Location**: 100 Milverton Rd, Suite 800, Mississauga, Ontario, L5R 4H1

**Salary**: 69.65 CAD$/hour

**Requirements**:

- Bachelor’s degree in Computer or Information Sciences or equivalent experience
- Experience managing an offshore environment and working with offshore vendors
- Experience managing IT services and projects

**Preferred Qualifications**:

- Knowledge and experience of ITIL-based service management practices
- Experience working with Six Sigma/Lean Sigma processes and tools
- Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
- Ability to drive outcomes and manage client expectations
- Understanding of business area strategic goals, processes and workflow, and of the IT tools deployed
- Familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services
- Excellent communication and presentation skills
- Ability to influence others, make technical decisions and initiate actions
- Staff management and development

**Position Summary**:

- Interact directly with all Tech groups, business owners/users, external product vendors, data vendors, and offshore support suppliers
- Set and monitor service levels and conduct service reviews with all areas
- Responsible for the identification and execution of service improvements that will lead to lower cost of ownership for GSK at the enterprise level
- Responsible for the management and remediation of any audit or compliance findings per GSK standards and execution of routine testing of agreed IT Continuity Plans
- Serve as the point of contact for service operations performance with the IT Business Partner and IT Delivery teams
- Monitor service performance against service level agreements and produce service reports and escalate as required for business-critical impact
- Ensure agreed transition processes and schedules are followed to ensure successful introduction of new services or versions of existing services
- Responsible for ensuring that the GSK standard processes are applied and adhered
- Establish total cost of ownership of production assets within their defined service function
- Lead team in the elimination of support and maintenance costs associated with assets by decommissioning, or consolidating products
- Negotiate with relevant parties in respect of disruptions and major amendments to the provision of services
- Review service delivery to ensure that agreed targets are met and prepare proposals to meet forecast changes in the level or type of service
- Liaison with vendors to ensure support services is maintained
- Set clear direction and objectives by defining and establishing team performance measures and standards
- Providing coaching, mentoring, and guidance to the staff



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