Functional Analyst Dynamics 365

1 month ago

Montréal, Canada CGI Full time

CGI has implemented a global call center and is in need of an expert functional analyst to assist with configuring the Dynamics 365 Omnichannel tool.

**Insights you can act on**

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.

**Your future duties and responsibilities**
- Interpret high-level business needs into functional specifications while ensuring communication with business representatives.
- Synthesize a comprehensive system vision and realization challenges considering short and medium-term business needs.
- Advise business representatives by offering alternatives and explaining constraints related to the system's philosophy.
- Produce plans and specifications that accurately reflect user requirements while respecting established parameters.
- Participate in the implementation of identified solutions adhering to functional and technical standards.
- Configure, document, and test Dynamics 365 and Power Platform solutions.
- Ensure system quality and stability by following established development standards or delivery process documentation practices.
- Work closely with integrators and software designers in system design, development, and configuration.
- Collaborate in implementing testing strategies, create test documents, and QA processes.

**Required qualifications to be successful in this role**
- Minimum 1 year of experience with the "Omnichannel" tool.
- Minimum 3 years of experience with Dynamics 365.
- Experience in Dynamics 365 cloud platform implementation, migration, or evolution projects.
- Comfortable communicating in either French or English (bilingualism is an asset).
- Authorized to work in Canada. (You can work from any province).

Assets:

- Practical experience with Agile development methodologies.
- Experience in IT consulting and/or services market.
- Practical experience with the Power Platform suite (PowerApps, Power Automate, and Power BI).
- Recent Microsoft Dynamics 365 or Power Apps certification.

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