Medical Receptionist

**The Role **As Reception MOA, you will be the friendly face and the welcoming voice of our multi-disciplinary clinic. You will play a vital role in ensuring a seamless patient experience from the moment they step through our doors. Your primary responsibilities will include:

- Welcoming patients and checking them in.
- Answering Phone calls.
- Schedule and appointment management.
- Third Party Health Insurance for allied healthcare workers & MSP billing for doctors.
- Taking payments for allied healthcare workers.
- Managing patient records and maintaining confidentiality.
- Working with Independent contractors and employees to optimize their schedules.
- Assisting with administrative tasks to support the clinic's daily operations.
- Multi-tasking in a fast paced environment and interacting with people all day.
- Management of clinic cleaning protocols and end of day clean up.
- Strong organizational skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
- A Can-Do Attitude: Positive, self-starters who rise to the challenge and take personal responsibility for solutions and results. Approaches work with a positive attitude, has great people skills, and a sense of humour.
- Hands-on experience working with various administrative software is desirable but not required.
- Customer Empathy: Delivering relevant value to customers by listening, understanding, and reflecting what is heard and providing solutions. Exceptional customer service ethic including initiative and high expectations for quality.
- Humble: Respectfully collaborating in the best interest of the customer, company, team, and self.
- Exceptional Communication Skills: You are a natural communicator who can engage with patients and colleagues with ease, providing them with the utmost care and attention.
- Strong analytical skills, problem solving abilities, detail oriented, and ability to prioritize and meet deadlines.
- Flexible schedule availability.
- Discreet with a mature, developed understanding of confidentiality.
- Strong mental capacity to work with vulnerable and sometimes difficult people (people who are ill and in pain are not always nice and you need to be able to have the mental fortitude to understand this and not take it personal).
- Very organized and conscientious personality type is best suited to this type of work. People’s health and sometimes even lives depend on the work being done without error and on time, it is therefore very stressful for people who are not natural multi-taskers and super organised.
- Experience with Jane Clinic Management software, MedAccess EMR and billing insurance companies is considered an asset but not essential as we will provide on the job training.

**Why Join Us?**
- A Fulfilling Work Environment: Join a passionate team dedicated to making a positive impact on people's lives. Every day brings new challenges and rewards.
- Growth and Development: We believe in fostering the growth of our employees. We offer opportunities for professional development and advancement within our organization.
- Competitive Compensation: Your talent deserves recognition, and we offer a competitive rate and benefits to reward your dedication.
- Work in an environment that has zero tolerance for drama and where everyone is treated with respect as an adult and hard work is rewarded. The bonds our team forms are strong as a result and we take care of our own in the ways that matter and are meaningful and not just with pretty words.

**Salary**: From $20.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- 50% of monthly payment paid for Extended Health plan, Dental Plan & excellent Drug Plan for you and your dependents after completing 3 month probation
- All government mandated benefits such as EI & pension plan contribution matching
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- Morning shift
- Evening shift
- Monday to Friday

Ability to commute/relocate:

- Duncan, BC V9L 1N5: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you able to work morning shift 7-2:30? (Occasionally as needed)
- Are you able to work afternoon shifts 10:00-6pm? (Primary hours with earlier close on Fridays at 3pm)

**Experience**:

- Customer service: 1 year (preferred) but does not need to be in Healthcare
- Basic computer literacy (essential) - this is a fast paced job, without computer skills you will not make it through the probation period as you will not be able to keep up with the pace.

**Qualifications Required**:

- Grade 12 education

Work Location: In person

**Salary**: $20.00-$23.00 per hour

Expected hours: 30 - 40 per week

Supplemental pay types:

- Bonus pay
- Overtime pay

Application question(s):

- Are you able to work morning shift 7-2:30? (Occasionally, as needed)
- Are you able to work afternoon shifts 10:00-6pm? (Primary hours with earlier close on