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Member Service Representative

4 months ago

Ponoka, Canada Servus Credit Union Full time

**Posting Closes: March 25, 2024 end of day**

**Employment Status: Part-time (guaranteed minimum 20 hours/week)**

**Compensation: $20.57 - $25.71 per hour (based on education and experience)**

We are currently looking for a part-time **Member Service Representative** for our **Ponoka** branch. (Monday - Friday branch)

Servus Credit Union is Alberta's largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada's Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World's Best Banks list for two years in a row, we are a team of smart, gutsy and driven individuals.

Reporting to the Assistant Manager Member Service, you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

- Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
- With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
- Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
- Achieving or exceeding assigned sales and referral goals
- Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
- Contributing positively to branch morale and a cohesive work environment

**Requirements**:
To qualify, you must have **customer service experience, proven sales experience, cash-handling experience, and a high school diploma**.

Although not required, the following are valuable assets:

- Previous experience working with a Financial Institution
- Post-secondary education in Finance (or related studies)

**Benefits**

Working for Servus has outstanding benefits. In addition to standard benefits like health and wellness, vacation and retirement savings programs, we also provide other important benefits such as:

- Training & Development Opportunities
- Career Advancement Potential
- Flexible work options
- Competitive Compensation including performance-based incentive pay
- Meaningful work towards individual and corporate goals
- Opportunities to get involved and give back through an employee volunteer program

For information about these benefits and more, click here.

At Servus, our employees are also members. This means you'll have all the benefits of being a member of the credit union including profit sharing, voting for the board of directors, and all of the services we providewith a few additional perks

**What happens next?**

Only those applicants selected for an interview will be contacted. Should you require any accommodations during the hiring process, please advise us at that time.
- Discover a sense of belonging amongst a team of unique, authentic individuals working together to reimagine financial fitness. We value and celebrate the richness that diverse backgrounds and experiences bring to our community. Your skills, passion, and curiosity may find a sense of belonging at Servus, so even if you don’t check every box we encourage you to apply_