Night Clerk
3 weeks ago
Education: Secondary (high) school graduation certificate
- Experience: 1 to less than 7 months
- or equivalent experience
**Work setting**:
- Hotel, motel, resort
**Tasks**:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Exchange foreign currency
- Process guests' departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
**Computer and technology knowledge**:
- Word processing software
- Internet
**Work conditions and physical capabilities**:
- Attention to detail
- Overtime required
**Personal suitability**:
- Dependability
- Flexibility
- Organized
- Reliability
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
