Assistant Manager, Catering
3 weeks ago
**About the Calgary Stampede**
The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, cultures and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme We’re Greatest Together, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.
As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.
**Client Events & Services**
Beyond The Greatest Outdoor Show on Earth, Stampede Park hosts more than 1,200 business, tourism, sporting, hospitality, and community events every year, welcoming more than two million guests from every corner of the world. The $500M BMO Centre expansion will be a catalyst to transform the city into a tier one convention city and provide state-of-the-art facilities for our community and guests from around the world.
**Position Summary**
The Assistant Manager, Catering & Restaurants is responsible for leading and managing the team, including catered events and premium restaurants. This position is critical to the successful execution of all food and beverage service for events at Stampede Park. This role ensures service excellence while delivering in a fast-paced environment. Continuously striving to deliver on set service standards, quality assurance and team development is a primary responsibility. The Assistant Manager, Catering & Restaurants is a member of a multi-faceted team responsible for providing service excellence with superior professionalism.
**Responsibilities**
Responsibilities of this role include, but are not limited to:
**Leadership**
- Leading and supporting the team by providing clear, consistent communication and encouragement.
- Hiring, training, coaching, mentoring, developing, performance management and providing day to day leadership to the team.
- Leading by example at all times while contributing to the overall goals and objectives of the organization and delivering on the expectations of our guests.
- Implementing strategies determined by the leadership team, establishing team and individual goals, delegating tasks to meet set goals.
- Ensuring financial and operational accountability for department and event budgets.
- Demonstrating emotional composure during fast paced and stressful situations.
- Providing oversight and managing day to day operations of the catering and restaurant teams.
- Proactively managing employee relations by conducting regular one-on-ones, briefings, support and guidance, addressing employee concerns in a timely, empathetic and meaningful manner, providing recognition of team and individual successes.
- Empowering team members to deliver exceptional service by providing detailed training, coaching and ongoing support and guidance.
**Guest and Event Experience**
- Delivering exceptional guest and event experiences, while balancing operational effectiveness and efficiencies.
- Identifying opportunities for continuous improvement in event delivery through the evaluation of guest feedback and management observations.
- Taking initiative to find and implement effective and innovative solutions to address guest experience and service opportunities. Creates opportunities to gain firsthand feedback from guests.
- Providing professional, friendly and proactive guest service by addressing guest concerns in a timely manner, responding with empathy and ensuring proper follow up is completed.
- Facilitating problem solving & conflict resolution with guests, suppliers, employees, and stakeholders in order to achieve successful event execution and guest experience.
- Coordinating communication with all employees & suppliers towards the goal of providing the highest level of service excellence through consistent, accurate and ongoing communication.
- Liaising with sales/sponsorship/events teams to ensure clear expectations, roles and responsibilities are outlined for successful event experience delivery.
- Applies and continually broadens knowledge of food and wine pairings, stays current with emerging industry trends in culinary and beverage services.
***Event Operations**
- Providing on floor presence and overseeing quality assurance that set service standards are being met or exceeded.
- Providing planning and event execution support for all events.
- Lead manager on planning food and beverage service operations in premium restaurants for Stampede time. Ensures venue preparedne
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