Personal Banker

**Personal Banker - North York, Downsview Hills & Toronto West Districts**:

- 417321BR

**Job Category - Primary**
- Retail Banking - Financial Services

**Work Location**
- 2555 St. Clair Avenue West, 1370 Major Mackenzie Drive, 3757 Bathurst Street

**Employment Type**
- Regular

**City**
- Maple, North York, Richmond Hill, Thornhill, Toronto, Vaughan

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Onsite

**Hours/Availability Detail**
- Branch hours may vary depending on location. Extended hours are Monday to Friday 9am to 8pm and Saturdays 9am to 4pm

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you are expected to:

- Play a key role in advising customers of high level financial solutions from a range of available investment and credit banking solutions
- By asking thoughtful financial questions, engage with customers and create positive experiences to retain and deepen relationships
- Increase customer financial confidence by providing personalized financial advice, answering customer questions, and addressing their concerns; raising matters as appropriate to team members or partners while maintaining confidentiality and accuracy
- Act as a point of contact for the frontline staff in handling customer problems
- Maintain professional space in common areas as per marketing and regulatory guidelines
- Work closely with existing and prospective customers to provide financial reviews, discuss portfolio updates and suggest additional personalized solutions based on their financial goals
- Stay knowledgeable about emerging issues, evolving regulations and industry codes of conduct as well as participate in process improvement opportunities to protect the interests of the organization
- Strive to achieve and improve service level agreements and productivity targets
- Ensure documents are prepared consistent with relevant regulations and in a way properly reflecting business intentions
- Participate fully as a team member, help build a positive and diverse work environment, willingly assist and mentor others in the completion of work activities, and address communication issues efficiently

**Job Requirements**
- High school diploma with over 1 year of relevant experience
- Completion of IFIC or CSC Course
- CFSA must be completed, if hired
- Post-Secondary or Undergraduate degree in related field is an asset
- Sound knowledge of advanced investing and credit processes, banking solutions and concepts in order to provide personalized advice to customers in a fast-paced work environment
- Tactful communicator able to exchange ideas and customer information in a concise and logical way
- A self-initiator with strong organizational, planning and time management skills

**Additional Information**

**FUTURE OPPORTUNITIES**
- Language fluency in the following is considered an asset: Korean, Mandarin, Cantonese, Vietnamese, Farsi, Spanish, Portuguese, Russian, Ukrainian, Polish or Italian.
- Experience in financial services industry is required.
- It is understood that you will have flexibility to work on a rotational basis as part of the branch team. Extended hours are Monday to Friday 9am to 8pm and Saturdays 9am to 4pm.
- Upon completion of the training program, you will be assigned to a Personal Banker position which will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to avail an appropriate opportunity. This may involve a transfer and geographic relocation to another TD location within one of the following districts: Downsview Hills, Toronto West or North York. Geographic mobility is a condition of employment.

**Downsview Hills District Locations**

**Toronto West District Locations**

**North York District Locations**
- 7967 Yonge Street- 574 Bloor Street West- 3757 Bathurst Street- Unit 1, 1881 Steeles Avenue West- 2547 Weston Road- Unit 218, 1800 Sheppard Avenue East- 580 Sheppard Avenue West- 2220 Bloor Street West- 686 Finch Avenue East- 1370 Major Mackenzie Drive- 382 Roncesvalles Avenue- Unit 4, 5200 Yonge Street- 1-100 Steeles Avenue West- 870 St. Clair Avenue West- 1677 Avenue Road Retail- 1054 Centre Street- 1886 Eglinton Avenue West- 312 Sheppard Avenue East- 6209 Bathurst Street- 1347 St Clair Avenue West- 2518 Bayview Avenue- 9019 Bayview Avenu