User Support Technician

3 weeks ago

Brampton, Canada TRACKSMART FLEET SOLUTIONS Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Work setting**:

- Computer hardware or software retailer/wholesaler
- Help desk
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Computer and technology knowledge**:

- Networking software
- Networking hardware
- Internet
- MS Office
- MS Windows
**Security and safety**:

- Bondable
**Transportation/travel information**:

- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:

- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
- Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week

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