P/t Receptionist

**Summary**

The Receptionist is the first point of contact for customers at the dealership. This key position is responsible for answering phones, greeting customers, and other administrative functions as assigned. The Receptionist will be passionate about creating a professional relationship with the customer with the objective to create Brand and dealership loyalty.

Their strongest capabilities include being organized and reliable while continuously working to create a welcoming environment for customers. The Receptionist must be a team player to ensure the proper employees are notified when a customer enters the dealership.

Professional attire and grooming is required at all times.

As a dealership can be a high-pressure environment, the Receptionist is able to work under pressure and keep a calm and positive body language to reassure customers.

**The Details**

**Welcoming to customers by phone and in person**
- Pleasant and friendly disposition.
- Excellent written & oral communication skills.
- Demonstrates excellent telephone demeanor and ability to accurately record messages and information.

**Develop strong relationships with customers and team members**:

- Greet customers in a prompt, friendly and courteous manner.
- Listen to customer needs and take appropriate action.
- Keep detailed records of all interactions with customers.
- Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.

**Be detailed oriented**
- Listen and document customer needs and expectations.
- Ensure any administrative paperwork is completed in an accurate and timely fashion.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

**Commit to the Dealership Brand**
- Stay up-to-date on the dealership training programs.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.

**Specific Skills**
- Excellent interpersonal skills with a positive and engaging attitude.
- Excellent verbal communication.
- Excellent customer service skills including superb telephone demeanor with active listening.
- Ability to manage customer complaints and to solve difficult or complex problems.
- Holds a valid driver’s license.
- Must be proficient with Excel and other Microsoft Office programs.

**Education & Experience**
- Experience in customer service would be an asset.
- Experience in Reception in a dealership environment would be an asset.
- Saturday Shift