Contract Coordinator

3 weeks ago

Brampton, Canada Home and Community Care Support Services Full time

**Job Description**:
Reporting to the Manager, Contract Services, this position contributes to a culture of quality improvement, performance effectiveness and accountability by providing analysis, interpretation and reporting of Service Provider performance on a regular and ad hoc basis to support evidence-informed decision making and ensures that contractual obligations are met through a performance monitoring system.

MAJOR RESPONSIBILITIES
- ** Performance Monitoring**
- Monitors Service Provider performance in relation to service delivery standards, e.g., occurrences, tracking and trending of service refusals, service volumes, etc.
- Tracks, trends and analyzes Service Provider data on a regular and ad hoc basis and completes required reports with respect to the contract management and informs the manager of any service provider performance not achieving acceptable targets.
- Provides guidance and/or collects, investigates and prepares data reports on contract compliance investigations.
- Assists with the review of Service Provider Annual Performance Reports and liaises with the finance department for the review of annual audited financial statements.
- Leads internal and external audit task forces to improve systems and ensure data integrity.
- Prepares monthly/quarterly Service Provider performance reports and queries about performance indicators and other performance monitoring information.
- Tracks outstanding performance issues and timely implementation of Service Provider actions.
- Participates in statistical analysis of data and research projects as required.
- Establishes and maintains internal and external contracts databases, updates contract information, and develop quarterly contract reports.
- Establishes and maintains a tracking system for the follow-up of reports and documents from service providers, including contracts and amendments, insurance certificates, audited financial statements and performance action plans.
- Provides in-service training for experienced providers in areas of updated policy, procedure and regulations and training new service providers on HPG and Portal administration.
- ** Relationship Management**
- Maintains effective working relationships with internal stakeholders to implement new processes to further improve performance monitoring.
- Builds and maintains effective working relationships with Contracted Service Providers to ensure timely submission of data and information

What must you have?
- Relevant undergraduate degree or diploma in business or a health related field from a recognized college or university. Combination of relevant education and/or experience will be considered.
- Minimum of three years of experience in a contract administration role with one year experience in health care field preferably in a brokered model of care environment.
- Experience monitoring and managing contract performance indicators, quality standards and analyzing and interpreting data and has the ability to translate data into useful information.
- Knowledge of performance management and reporting methods and tools.
- Understanding contract management principles and practices.
- Strong knowledge of LHIN business strategies, objectives, and priorities and related priorities and requirements for the Contract/Performance Management function.
- Basic knowledge of LHIN administrative practices and procedures (e.g., HR, etc.)
- Demonstrated planning and organizing skills to manage a variety of contract monitoring processes simultaneously.

What do we offer?

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities Membership in a world class defined benefit pension plan

Who we are

**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**If you’re interested in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
- We thank all applicants for their interest; however, only those selected for an interview will be contacted_._

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