Quality Assurance Coordinator

3 weeks ago

Brampton, Canada Metro Supply Chain Full time

JOIN OUR TEAM

Metro Supply Chain is a strategic supply chain solutions partner for some of the world’s fastest growing and most recognizable organizations. We advance our customers’ business through innovative, real-world solutions within a culture that supports our communities, protects our environment, and enables our team to thrive. Managing 14 million square feet in 98 sites across North America and Europe with a team of 6,000, it is the largest privately-owned supply chain solutions company based in Canada.

**Responsibilities**:

- Perform regular quality checks on the production floor to ensure production meets client's standards for accuracy, etc.
- Record and report on the outcomes of the quality audits to the Supervisor.
- Participate in writing and maintaining Client Specifications following quality control guidelines.
- Work closely with all departments to ensure staff are working in compliance with client expectations.
- Provide recommendations for process improvement to reduce cost and improve quality.
- Assist with the preparation of external quality audits.
- Assist in creating and maintaining an environment that promotes positive communication within the facility as well as fostering teamwork within the operation.
- Maintain a clean and safe work environment.
- Training e-commerce distribution center's team from beginning to end, according to the client’s quality expectations and adjusting training processes based on needs.
- Creating, adapting, and carrying out training programs and transmitting the correct philosophy of product care, quality, and image.
- Updating training manuals, always maintaining the client’s level of expectations.
- Responsible for creating and implementing a daily reporting system, gathering data across areas and shifts based on quality performance, error tracker, training tracker, customer claims, tidiness, and cleanliness.
- Responsible for all consumables on hand, coordinating needs, calculation, and order placing.
- Contributing to building and maintaining a team that is responsible of product care and training within the distribution center.
- Responsible for total quality across all shifts, areas, and processes.
- Complete paperwork and documentation accurately and effectively.

**Requirements**:

- Capable of working independently and as part of a team.
- Fluent in English (Read, Write & Speak)
- Solid working knowledge of Windows, Excel, and Power Point
- Approachable, positive interpersonal style.
- Excellent communication skills both written and verbal.
- Attention to detail.
- Service orientated with strong customer service skills and commitment to quality of work.
- Organized and shows strong attention to detail.
- Problem solving skills with the ability to seek alternative solutions.
- Ability to maintain professional standards of personal presentation, to represent the image of the brand.

Why Join Us
- Work in an environment where safety is our first priority
- The opportunity to build a career with a growing company
- Medical, dental, and vision coverage for you and your family
- Life and disability insurance
- Wellness programs to support your family’s well-being
- A Retirement Savings Program with a company match
- Company team wear allowance
- Employee Appreciation Day
- Company sponsored social events
- Community volunteering

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

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