Supervisor, Claims

4 weeks ago


Edmonton, Canada Wawanesa Insurance Full time

**Date**:Apr 10, 2024

**Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA

**Company**:Wawanesa Insurance

**Job ID**: 7921

**Working Business Language**: English

**Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and part-time permanent employees are eligible for an annual bonus plan, leave of absence top-up programs and provided with generous vacation time, personal days, premium free benefits and pension plan.

**About Us**
At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Calgary, AB; Edmonton, AB

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
The Claims Supervisor - Accident Benefits contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

**Responsibilities**:

- Provide exceptional customer service.
- Coordinate and supervise daily activities of claims team.
- Provide guidance and leadership to staff and specialists.
- Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans.
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies.
- Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives.
- Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims.
- Perform other duties as assigned.

**Qualifications**:

- 5 + years progressive insurance adjusting experience.
- College /University degree preferred.
- Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.).
- Effective customer service skills including empathy and concern for our customers.
- Excellent communication skills, both written and oral.
- Excellent investigative and analytical skills.
- Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment.
- Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures.
- Ability to coach, guide, and positively motivate employees.
- Excellent knowledge of automobile, habitational, farm and commercial policies.
- Excellent knowledge of medical and legal terminology.
- Detail oriented with a critical degree of accuracy regarding data entry.
- Exceptional advanced negotiation skills.

**Wawanesa is proud to be one of **Manitoba’s Top Employers**, a **Kincentric Best Employer** in Canada and a **Forbes Best Employer** in Canada recognizing an exceptional place to work**

**Diversity, Equity & Inclusion



  • Edmonton, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Regional Property Claims Supervisor Desk and Cat team supervisor


  • Edmonton, Canada WCB Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta Job Title: Supervisor, Claims Contact Centre **Job Type**: Temporary Long Term (Fixed Term) / Full time Job Location: Edmonton, Alberta - Supervisor,...

  • Supervisor, Claims

    2 weeks ago


    Edmonton, Canada Wawanesa Insurance Full time

    Job Overview The Supervisor, Claims - Casualty contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. Job Responsibilities Provide exceptional customer service ...

  • Supervisor, Claims

    2 weeks ago


    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:Jun 3, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8117 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...

  • Supervisor, Claims

    2 weeks ago


    Edmonton, Canada Wawanesa Insurance Full time

    Job Overview The Supervisor, Claims - Casualty contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. Job Responsibilities Provide exceptional customer service ...


  • Edmonton, Canada WCB Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB Alberta Job Title: Supervisor, Claims Contact Centre Job Type: Temporary Long Term (Fixed Term) / Full time Job Location: Edmonton, Alberta Supervisor,...


  • Edmonton, Canada WCB Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB atCareers - WCB Alberta Job Title: Supervisor, Claims Contact Centre Job Type: Temporary Long Term (Fixed Term) / Full time Job Location: Edmonton, Alberta Supervisor,...


  • Edmonton, Alberta, Canada Workers' Compensation Board- Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB AlbertaJob Title:Supervisor, Claims Contact CentreJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaSupervisor, Claims Contact...


  • Edmonton, Alberta, Canada Workers' Compensation Board- Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB AlbertaJob Title:Supervisor, Claims Contact CentreJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaSupervisor, Claims Contact...


  • Edmonton, Canada Workers' Compensation Board- Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB AlbertaJob Title:Supervisor, Claims Contact CentreJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaSupervisor, Claims Contact...


  • Edmonton, Canada Workers' Compensation Board- Alberta Full time

    As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB AlbertaJob Title:Supervisor, Claims Contact CentreJob Type:Temporary Long Term (Fixed Term) / Full timeJob Location:Edmonton, AlbertaSupervisor, Claims Contact...

  • Supervisor, Claims

    2 weeks ago


    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:May 30, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8113 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...

  • Supervisor, Claims

    1 week ago


    Edmonton, Canada Wawanesa Insurance Full time

    Job Overview The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards. Job Responsibilities Provide exceptional customer service. Coordinate and...

  • Supervisor, Claims

    1 week ago


    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:Jun 7, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8080 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...


  • Edmonton, Canada ClaimsPro LP Full time

    Company: ClaimsPro LP Regional Property Claims Supervisor, Full-Time, (Edmonton, AB)

  • Supervisor, Claims

    2 weeks ago


    Edmonton, Canada Wawanesa Insurance Full time

    **Date**:May 30, 2024 **Location**: Edmonton, AB (Hybrid), CA Calgary, AB (Hybrid), CA **Company**:Wawanesa Insurance **Job ID**: 8116 **Working Business Language**: English **Salary**: At Wawanesa, salary is only one component of a holistic, comprehensive and competitive offering that we provide to our employees. In addition to salary, full-time and...

  • Claims Administrator

    1 month ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About Us** Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at 2370845 Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see...

  • Claims Administrator

    2 months ago


    Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About You** You have great customer service experience with a keen eye for detail. You will be an integral part of the Claims Department and will interact with all levels of the organization to expedite claim resolution, including completion of claims reviews to validate accuracy and validity of reports. **Direct Report** Reporting to the Safety...


  • Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About Us** Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at 2370845 Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see...


  • Edmonton, Canada Greater Edmonton Taxi Service Full time

    **About You** You have great customer service experience with a keen eye for detail. You will be an integral part of the Claims Department and will interact with all levels of the organization to expedite claim resolution, including completion of claims reviews to validate accuracy and validity of reports. **Direct Report** Reporting to the Safety...