Estimatics Manager

**Reporting Relationship**: This position reports directly to the Director of Collision

**Job Summary**:
**Responsibilities**:

- Coaching and mentoring Repair Planners, Parts Procurement Specialists, Production Administrators, and Shipper/Receivers
- Ensuring the success and accuracy of Birchwood Collisions photo-based estimating process
- Responsible for exceeding MPI’s KPI targets of Ask Approve Variance (AAV), Average Supplement Count, and Real Parts Savings (RPS)
- Resolve all customer concerns related to the estimating process
- Managing all Tow-in vehicles, ensuring accurate reporting and estimating completion
- Ensuring parts inventory and the overall organization of parts rooms exceed expectations
- Managing Birchwood Collision schedulers based on the influx in inventory and technician availability
- Performance and wage reviews for direct report employees
- Responsible for approving time off for direct reports and scheduling proper coverage while those employees are away
- Ensuring constant communication to the team on all repairs through Repair Center hub notes
- Point of contact for MPI staff seeking escalation solutions
- Oversee difficult and troublesome estimates to avoid bottlenecks in the estimating process and create coaching opportunities to grow team members
- Work directly with Production when estimates require further discretion regarding repairability
- Point of contact for all out-of-province insurance companies

**What you will need to be successful**:

- Positive attitude with a demonstrated commitment to customer satisfaction
- Ability to thrive in a collaborative environment where team support is encouraged
- Excellent time management, prioritization, and communication skills
- A commitment to learning and professional development
- Collision estimating and parts procurement expertise
- Knowledge of collision operations
- Ability to develop, implement, sustain, and drive process

Birchwood is Manitoba’s largest automotive retailer network. Our 23 franchises include two state-of-the-art collision repair centres and four Birchwood Credit Solutions locations, and offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement and generosity.

Birchwood is committed to creating a diverse workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.