Parking Enforcement Officer

5 days ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:37836

**Company**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

Parking Enforcement Officers (PEO’s) enforce on-street parking By-Laws and programs that promote safety, the free flow of traffic, access to and availability of parking for both the public and local businesses which contributes to our City’s livability and vibrant economy.

The Parking Operations & Enforcement Branch is seeking auxiliary staff for pre-scheduled and on-call shifts (see below for requirements). The Parking Enforcement Branch operates 7 days per week, 363 days a year and is open from 6:00AM to midnight.

**Specific Duties and Responsibilities**

PEO’s may enforce parking By-Laws and regulations on foot, by bicycle and/or by driving City vehicles in assigned patrols across all areas of the City.

Enforcement activities include: issuing parking tickets at meters, within residential and commercial areas; issuing municipal code tickets (such as lawn sprinkling, noise abatement and anti-idling); responding to parking complaints from the public, ensuring parking compliance in school, bus and other related parking zones, assisting in the identification and removal of abandoned or illegally parked vehicles, as well as arranging towing and impounding of vehicles for parking violations.

PEO’s work independently and provide informative customer service to the public by answering questions regarding By-law tickets, parking policies, special events, providing directions and answering general inquiries, all in a professional manner. Public interaction may also include managing and resolving conflict situations. PEO’s document ticket information for the City’s Adjudication process on both a handheld device and computer terminal. Officer testimony in court may be a requirement.

**Qualifications**
Education and Experience:

- Completion of Grade Twelve, supplemented by courses from BCIT and/or the Justice Institute that support regulatory or enforcement activity are considered an asset.
- Experience in enforcement or providing customer service, working outdoors, or an equivalent combination of training and experience is essential.

Knowledge, Skills and Abilities:

- Excellent oral communication skills are required to support the interpretation and explanation of bylaws and regulations, as well as to liaise with a variety of internal and external contacts
- Fluency in English (verbal and written) is essential, other languages are an asset.
- Demonstrated experience and ability working with the public with tact, diplomacy and firmness to confidently handle confrontational situations
- Ability to investigate complaints, assess violations, determine remedial action and enforce bylaws with impartiality, sound judgment and discretion.
- Attention to detail, investigative skills and ability to gather evidence is essential.
- Ability to accurately and factually record and prepare detailed activity reports.
- Ability to represent the City in adjudication and potentially court proceedings.
- Strong computer skills with proficiency in MS Office
- Computer literacy (minimum of 30 wpm typing speed) and ability to use handheld technology
- Demonstrate strong administrative skills including excellent writing ability to prepare detailed activity reports
- Ability to abide by safe working practices, department policies and procedures
- Ability to confidently read maps and travel safely and efficiently to specific locations.

Driver’s License and Record Checks:

- A Police Information Check is a job requirement and must not have any criminal charges or convictions that would relate to your selection for this position.
- A current and valid Class 5 BC Driver’s License or higher with a safe driving record are required
- The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities.

To be considered for the position, applicants must attach copies of their Commercial Driving Records Abstract (N Print) and Insurance & Claims history record for the past 5 years for review. Documents should be dated within the past 30 days.

**PEO Working Requirements**:

- Ability to work with a minimum of supervision whilst upholding the highest stand

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