Technical Account Manager

3 weeks ago

London, Canada Trackunit Full time

Trackunit is a fast-growing company and a leading supplier of IoT solutions, operating out of many offices worldwide. Trackunit specializes in digital solutions that connect machines, people, and systems in the global construction industry. The construction industry is the least digitalized industry of all. This lack of digitalization has left construction far behind a global economy on the rise and placed the industry as one of the least productive industries too.

We are looking for a Technical Account Manager with deep expertise in Modbus to serve as our customers trusted technical advisor and be the customers’ voice internally in Trackunit.You’ll be helping strategic customer leads identify value-driven key use cases, validate the use cases' technical feasibility, and drive the technical PoC. You’ll also help existing key accounts mature with the Trackunit product by driving successful adoption of Trackunit’s products and features to ensure maximum value creation for the customer.
As the customers’ voice, you’ll support the Trackunit Product Management team on customer feedback and help validate new features with Early Adopter customers**. **You will also support customer-specific development with the Trackunit engineering team.

With locations in the hearts of London, ON, Kitchener, ON and Chicago IL, we offer you a flexible setup with the possibility to work from one of our locations or in a hybrid model.

***What’s in it for you?**
***:

- A place in an **agile growth SaaS business**, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
- International environment with regular check-ins and social events across teams, departments and borders.
- We take your **personal and professional development** goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to help you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- **Flexibility and hybrid working is not just a cliché** **to us** or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.

**Who are you** ideally**?****:

- A bachelor’s degree in engineering, computer science, or a related field; an advanced degree is preferred.
- Extensive experience in technical account management or customer-facing roles within the SaaS, IoT, and industrial IoT industries.
- Deep understanding of IoT solutions architecture, protocols, and connectivity technologies, with specific expertise in Modbus (ideally also J1939 CANbus).
- Experience with ISO15143-3 is considered a plus.
- Proven track record of driving technical innovation and customer success in strategic accounts.
- Strong communication and interpersonal skills, with the ability to articulate complex technical concepts to diverse audiences.
- Strategic thinker with a proactive approach to problem-solving and driving business outcomes.

Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.

**Primary responsibilities**:
Accelerate technical buyer journeys:

- Partner closely with Sales, Customer Success, and the customer to identify value-driven key use cases and validate their technical feasibility.
- Drive technical POCs based on identified key use cases. Your responsibility will be to validate the technical feasibility of the use cases together with the customer's technical team.
- Provide guidance and recommendations on best practices for Trackunit products that correlate with the customers’ daily business operations.

Customer maturity and product adoption:

- Work closely with customers’ technical teams to integrate the Trackunit system and products into daily business operations.
- Help the customer further integrate the Trackunit system into existing systems so they can automate processes and react to actionable insights.
- Proactively keep Trackunit solution environments operationally healthy for assigned customers - product adoption, data, and platform health are critical to customer success.
- Provide ad hoc technical consultancy to customers regarding specific technical objectives, including new machine types, new technology, and specialty equipment fleets.
- Train the customer in new features and drive successful adoption.
- Serve as the primary technical escalation point of contact for assigned customers and work

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