Guest Experience Host

3 weeks ago

Toronto, Canada LEGOLAND Discovery Centre Full time

Roles & Responsibilities:
**Guest Experience Host - Costume Character**

**About the Role**

Do you have the Magic in you to create memorable experiences all for the love of fun? Do you wish to cast a spell of laughter and enjoyment to the people around you? Want to join a team that creates smiles and memories globally daily? Then you have the magic to be Team Merlin at Merlin Entertainments

We are currently recruiting costume performers to be part of our costume character team bringing to life recognizable representation for LEGOLAND Discovery Center. You will also be required to act as a buddy for our onsite characters, so very good visitor interaction along with great performance and improvisational skills are a must. This role entails a meet and greet photo element as well as potentially working in other roles across the attraction as required.

**Responsibilities**:

- Adopts an enthusiastic, assertive, and passionate approach to Guest Service, and demonstrates the Merlin Values at every opportunity.
- Seeks out guest contact and displays enthusiasm and boundless amounts of fun energy.
- Ability to learn choreography and perform in costume multiple times throughout your shift.
- Ability to operate a ride following all Health and Safety procedures while still delivering an excellent guest experience.
- Ensure our extended lines are managed in a safe way while still delivering an excellent guest experience.
- To follow opening and closing procedures as detailed in the department’s operating plan.
- Responsibility to ensure compliance of Health, Safety & Security within the workplace, including COVID-19 policies, practices, and regulations.

Qualifications & Experience:

- Due to scale demands of costume, applicant size must fit the dimensions of the costume, including being between 5’2” and 5’ 6” in height.
- An outgoing personality with high energy
- Able to work in costume with limited visibility.
- Fun, dynamic, and friendly personality.
- Outstanding customer service skills
- Excellent improvisation skills
- A proactive approach - being able to 'think on your feet' and take ownership of issues that may rise.
- A desire to create memorable experiences for guests.
- Team player - ability to work within a close-knit team while also being able to work independently.
- Experience in Dance and Theatre also able to learn and perform choreography. Full training is provided.
- Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events.

**Benefits**:
Perhaps the biggest benefits of joining us are the outstanding opportunities for career development within our exciting, global organization.
- Flexible hours.
- 30% discount in the retail store.
- Merlin Magic Pass which gives you free admission to Merlin attractions worldwide.
- Competitive 401K.
- Discounts through the Merlin Marketplace Website - on almost anything you buy online.
- FUN working environment and much more

**About Us**

Merlin Entertainments is a global leader in location-based, family entertainment. As one of the world’s largest attraction operators, we create and deliver memorable, immersive brand experiences for our millions of guests. We put all our energy into creating magical memories for our guests. With 67 million visitors every year, that’s a lot of unforgettable moments.

**Everyone Matters at Merlin.**

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Pay Range: CAD $16.55/Hr.

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