Platform Manager

2 months ago

Ottawa, Canada National Arts Centre - Centre National des Arts Full time

**Introducing the National Arts Centre**
The National Arts Centre (NAC) is Canada's bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams-the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety-and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, _The Journey Ahead_.

**Equity, Diversity, Inclusion, Anti-Racism and Accessibility**
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

Job Number: J0324-0268

Job Title: PLATFORM MANAGER

Employment Type: Full-Time continuing

Job Category: Information Management Services

Open Positions: 1

Posting Date: March 27, 2024

Closing Date: April 28, 2024

**Salary**: $85,500.00 - $106,800.00/Year

Language Requirement: Bilingual is an asset

Working Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
Full-time, continuing

Job Reports To: IT Systems Modernization Portfolio Manager

**Key Activities**:

- The National Arts Centre (NAC) is seeking a Platform Manager to oversee all aspects of the NAC’s Customer Relationship Manager (CRM) ecosystem, reporting tools, third-party integrations, and roadmap. This key role involves managing Tessitura (the NAC’s CRM and Ticketing System) and software integrations, as well as serving as a liaison with external vendors and all internal teams to advance and optimize the use of the platform. The Platform Manager collaborates institution-wide, ensuring efficient data operations while prioritizing and supporting a holistic approach to system capabilities.
- Reporting to the IT Systems Modernization Portfolio Manager, the Platform Manager will be an engaging, adventurous, and innovative teammate who is energized by partnering with colleagues and vendors to advance the NAC’s CRM strategic road map, progress requirements for new work, and support resource allocation for initiatives, while championing CRM data integrity, reporting, institutional capability building, and change. In the future, the Platform Manager may take an additional leadership role supporting other business systems that the NAC implements over time.
- Activities include, but are not limited to:

- **1. Vendor & Platform Management**:

- Serve as the primary point of contact for Tessitura and integrated platforms, overseeing the timely resolution of issues, updates, upgrades, and integrations;
- Manage the vendor relationship, contracting, and activation of new work, fostering a neutral, department-agnostic approach to platform development.

**2. Roadmapping, Project and Resource Management**:

- Advance system development roadmaps and prioritization of new features;
- Lead requirements gathering and project planning to advance CRM roadmap;
- Plan resource allocation for feature development in alignment with team availability;
- Champion and communicate the use of CRM across the NAC.

**3. Data Management, Integrity, and Hygiene**:

- Set guidelines for data integrity across departments;
- Develop documentation and training for efficient data processes and platform usage;
- Ensure adherence to data management procedures and support team data hygiene efforts.

**4. Institutional Capabilities Building and Reporting**:

- Establish best practices and guidelines for various functions, including constituent database management;
- Develop and lead system onboarding, documentation, customizations, and process efficiency;
- Coordinate data-driven projects, analyze data using Tessitura Analytics, Business Intelligence Software, and SQL, and collaborate with departments for customized reporting solutions;
- Analyze and assess institutional data to measure ROI, track progress, and inform strategic decisions.

**Skill Requirements**:

- Bachelor's degree in information technology, computer science, or related field, or combination of formal education and practical work experience;
- Proficiency with SQL, Microsoft Office 365, including PowerBI, and data management;
- Strong problem-solving, oral and written communication, project management and prioritization skills;
- SQL proficiency and CRM software knowledge is an asset;
- Highly engaging, adventurous, innovative, capable at balancing new vision and best traditions, and capable of partnering and influencing others to work in new ways and uphold team working agreements and values is an asset;
- Bilingual in

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