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Dental Receptionist

4 weeks ago

Toronto, Canada R U Smiling Dental Full time

**About Our Office**:
Our high-end, professional dental clinic is conveniently located in the Eaton Centre Mall near Yonge and Dundas Square,
right in the heart of downtown Toronto. We are dedicated to creating a warm and welcoming environment where every patient leaves with a brighter
smile. Our committed team of dentists, hygienists, assistants, and specialists work together to provide the highest quality dental care in a friendly and caring atmosphere.

Our mission is to deliver exceptional dental treatments, helping our patients restore and maintain their beautiful smiles. We pride ourselves on offering a seamless and pleasant experience with walk-in
appointments, flexible scheduling, and direct billing. At our clinic, we strive to exceed expectations and make every visit a positive one.

Join our vibrant and supportive team, and be a part of a clinic that values professionalism, compassion, and excellence in dental care.

We are seeking a highly motivated and experienced Dental Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in providing an exceptional patient experience
and ensuring the smooth operation of our dental office. If you have excellent customer service skills, strong organizational abilities, and a passion for patient care, we would love to hear from you.

You will gain valuable skills in this position that will make you highly employable in the Canadian economy, especially in the administration sector. You will be at the forefront of patient interaction, and their
first touch point with the clinic (i.e the face of the office). This is a fast-paced position that will often require you to juggle several crucial tasks efficiently while maintaining patient interaction in the office.

**Key Responsibilities**:

- **Patient Interaction**: Warmly greet and welcome patients, creating a positive first impression and addressing their needs and concerns with empathy.
- **Appointment Scheduling**: Manage phone calls and schedule appointments to maintain an efficient flow of patients.
- **Schedule Management**: Fill up the office’s schedule with appointments on a daily basis, manage and coordinate the hygienists’ & dentists’ office ensuring optimal office productivity
- **Insurance and Billing**: Verify insurance details, assist with billing processes, and manage claims using Dentrix software.
- **Record Keeping**: Maintain and update patient records accurately, ensuring confidentiality and proper documentation.
- **Administrative Tasks**: Handle administrative duties such as filing, scanning, and managing correspondence.
- **Team Coordination**: Work closely with dental staff to ensure smooth operations and provide necessary support.
- **Customer Service**: Address patient inquiries and concerns professionally, ensuring a high level of customer satisfaction.
- **Hygiene Maintenance**: Keep the reception area clean and organized, adhering to health and safety protocols.
- **Multitasking**: Efficiently manage multiple tasks, such as handling insurance calls, booking appointments, and providing clear directions to walk-in patients all while

maintaining a calm and professional demeanor and patient interaction

**Qualifications**:

- **Experience**: Must have previous experience in an administrative or front desk related role, preferably in a medical or dental office setting. Experience with Dentrix software is highly preferred.
- **Communication Skills**: Strong verbal and written communication skills, with the ability to interact professionally with patients and team members, ideally significant previous customer service experience.
- **Technical Proficiency**: Proficient in using computer systems and software, including Microsoft Office Suite and dental practice management software (Dentrix), Gmail, and general technological proficiency.
- **Organizational Skills**: Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- **Knowledge**: Familiarity with dental terminology and procedures is a plus.
- **Customer Service Orientation**: You have an energetic and outgoing personality with a passion for helping those around you and a commitment to providing exceptional customer service.
- **Proactive Approach**: Demonstrated ability to take initiative and be proactive in addressing tasks and challenges.
- **Quick Learner**: Demonstrated ability to learn quickly and adapt to new systems and processes.

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**Skills You Will Gain**:

- **Advanced Patient Communication**: Enhance your ability to interact warmly and effectively with patients, addressing their needs and concerns with empathy.
- **Insurance and Billing Management**: Develop expertise in verifying insurance information, processing claims, and managing patient billing using industry-standard