Technician, IT Support

6 days ago

Montréal, Canada Fairstone Full time

**internal job title: Senior Technician, IT Support**_

The Technician, IT Support will support Fairstone business vision in the following areas:

- Managing desktop issues and configuration needs

Position Responsibilities:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures

Your wellness is our priority

To protect your health and wellness, Fairstone will conduct recruitment digitally for this position. You will receive virtual onboarding and training and will initially work remotely with the Fairstone team. We look forward to introducing you to the team at Fairstone’s downtown Montreal headquarters once physical distancing measures are lifted.

Specifications/Qualifications:

- Tech savvy with working knowledge of office automation products and remote control
- Proven experience as a help desk technician with one-year experience minimum
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English and French, spoken and written
- Excellent communication skills
- Customer-oriented and cool-tempered
- College diploma in an information technology field or a university degree

What’s in it for you?
- At Fairstone, we offer all our permanent employees:

- A minimum of 3 weeks paid vacation (prorated to your start date)
- Wellness days
- Employee referral program $2000.00 or more.
- Great Benefit Program (flexible health and dental benefits, access to virtual health care provider Dialogue, pension plan and much more)
- Ongoing Learning and development Training
- Tuition Assistance Programs
- Paid volunteer day and organized volunteering event across the country
- A growing company with potential for personal growth and career advancement.
- And Much more.
- If you’re seeking a role with a growing business that values employee development, Fairstone is the right place for you
- Come join our team
- Whether you’re seeking first-time employment or are making a career change, Fairstone has the internal support to help our team members grow and succeed.

Time Type:
Full time

**Job Type**:
Permanent

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