Service Associate

6 months ago

Toronto, Canada Shangri-La Hotels Full time

Shangri-La Toronto

Make the most positive impact on guest experiences throughout all aspects of their stay with personal commitment and an emotional sense of true hospitality.

Demonstrate a high level of integrity.
Strive to provide a 5 star experience to guests, providing Shangri-La hospitality from caring people.
Rotate between shifts at the Front Door, Airport and in Bell services, receiving guests at the airport, greeting guests at the hotel, opening doors, providing assistance with luggage and other items and providing valet services.
Park vehicles for guests, residents, and other visitors who require valet parking.
Voluntarily carry luggage for guest checking in or out according to standards.
Proactively communicate with internal colleagues to advise of guest arrival or particular service needs, issues or concerns as appropriate.
Ensure compliance to all hotel policies, standards and core practices.
Ensure safety of guests and guests belongings.
Responsible for assisting the concierge as necessary, in order to deliver a legendary customer experience to all guests.
Maintain positive internal and external relationships, familiarity with local venues, attractions, restaurants and events.
Take active part in the “One Team One Way” concept and from time to time, take part in crunches with housekeeping and/or Food and Beverage in order to accomplish specific tasks.
As a true Service Associate, meet service expectations proactively, promptly, graciously and professionally, with genuine care to attention and detail.
Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, courtesy and humility.
Undertake other ad hoc related responsibilities, as required.

**The following is considered mandatory for this position**:
Service Excellence - Genuinely warm presence, friendly, sincere nature, drive for service excellence, internally proud, outwardly gracious and humble.
Detail oriented - Care and attention to details in a multi-tasking environment.
Functional Competence - Able to safely lift up to 75 lbs, familiarity with 5 star expectations for Front Door, Airport Host and Bell services.
Operational Knowledge -Familiarity with/ability to learn and follow Shangri-La deliverables, Shangri-La Toronto service standards, programs, policies and procedures.
Communication - 100% English language proficiency, other languages desired.
Decision making
- Able to prioritize, making prompt and reasonable decisions.
Problem solving -Adept at juggling multiple needs, calmly, respectfully, creatively and successfully resolve problems, as required.
Emotional maturity - Interacts with others in a respectful manner, with demonstrated qualities of sincerity, helpfulness, courtesy and humility.
Ethical and professional conduct - Fulfills responsibilities with highest integrity.
Technology proficiency
- Fully competent in all systems used within department, including Windows based programs and PDA technology, OPERA and POS Systems.

**Other Requirements**:
Minimum 2 years of previous work experience in a similar capacity within an international world-class hotel of 4 stars or greater.
Previous Shangri-La Hotels and Resorts experience useful.
Must have a valid Ontario Class G Driver’s License and clean driver's record.
Knowledge of manual driving useful.
Must be available to work evenings, weekends and holidays.
Must be eligible to work in Canada

  • Environmental Services Associate

    2 weeks ago

    Toronto, Ontario, Canada JAYZ CLEANERS SERVICE Full time

    Job OverviewJayz Cleaners Service is seeking a reliable and detail-oriented Environmental Services Associate to join our team.Key ResponsibilitiesSweep, mop, wash, and polish floors in various settings, maintaining a high level of cleanliness and organization.Dust furniture and fixtures to ensure a tidy environment.Vacuum carpeting, area rugs, draperies, and...

  • Household Service Associate

    3 weeks ago

    Toronto, Ontario, Canada Rolando's household Full time

    Job Title: Household Service AssociateWe are seeking a reliable and efficient Household Service Associate to join our team at Rolando's household. This is a permanent position, working 30 hours per week with the opportunity for growth and development.

  • Event Service Associate

    2 weeks ago

    Toronto, Ontario, Canada Grand Cinnamon Convention and Banquet Center Full time

    We are seeking a highly motivated and enthusiastic Event Service Associate to join our team at Grand Cinnamon Convention and Banquet Center. In this role, you will provide exceptional service to our clients and contribute to the success of our events.About the RoleAs an Event Service Associate, you will be responsible for ensuring that all event logistics...

  • Customer Service Associate

    6 months ago

    Toronto, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Customer Service Associate

    6 months ago

    Toronto, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Customer Service Associate

    6 months ago

    Toronto, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Coffee Service Associate

    3 weeks ago

    Toronto, Ontario, Canada Second Cup Full time

    At Second Cup, we are looking for a skilled Coffee Service Associate to join our team. As a Coffee Service Associate, you will be responsible for providing exceptional customer service and preparing high-quality beverages. Your duties will include operating coffee machines, maintaining a clean and organized workspace, and working effectively in a fast-paced...

  • Customer Service Associate

    1 month ago

    Toronto, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    BeBee Professionals is seeking a skilled Customer Service Associate to join our team in Toronto. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and contributing to the overall success of our store.Responsibilities:Provide exceptional customer service and resolve customer complaints.Maintain...

  • Customer Service Associate

    6 months ago

    Toronto, Canada Value Village Full time

    **Job Title: Customer Service Associate** **Who we are**: - Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia. _ **Summary & Positions**: At Savers / Value Village our Customer Service Associates create an awesome experience for our...

  • Food Service Associate

    2 weeks ago

    Toronto, Ontario, Canada Tim Hortons Full time

    We are seeking a skilled Food Service Associate to join our team at Tim Hortons.About the RoleAs a Food Service Associate, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe working environment.Key ResponsibilitiesCustomer Service: Greet customers, take orders, and...

  • Customer Service Desk Associate

    3 months ago

    Toronto, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Customer Service Desk Associate

    6 months ago

    Toronto, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Food Service Associate

    2 weeks ago

    Toronto, Ontario, Canada Lonzos Kitchen Full time

    Job Title: Food Service AssociateWe are seeking a highly motivated and detail-oriented Food Service Associate to join our team at Lonzos Kitchen.About the Role:This is a permanent position, offering 37.5 hours of work per week.The ideal candidate will be able to train and learn quickly in a fast-paced environment.Key Responsibilities:Clean and maintain the...

  • Dining Services Associate

    2 weeks ago

    Toronto, Ontario, Canada Cheese Boutique Giftware Full time

    About the RoleAt Cheese Boutique Giftware, we are seeking a skilled and enthusiastic Dining Services Associate to join our team. This is a permanent full-time position with a work schedule of 30-40 hours per week.

  • Associate, IT Service Desk

    3 months ago

    Toronto, Canada Raymond James Financial, Inc. Full time

    **Associate, IT Service Desk** - 2402869 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their...

  • Client Services Associate

    3 weeks ago

    Toronto, Ontario, Canada PROSAPIENT Full time

    We help our clients discover knowledge to succeed in their goals. As a Client Services Associate at ProSapient, you will be responsible for connecting our clients with industry experts who can provide valuable insights and solutions.Our clients come to us with complex questions and problems that require specialized knowledge. You will work with our clients...

  • Kitchen Service Associate

    2 weeks ago

    Toronto, Ontario, Canada CAFE ORO DI NAPOLI INC. Full time

    About Our TeamAt CAFE ORO DI NAPOLI INC., we strive to deliver exceptional dining experiences for our customers. We are currently seeking a highly motivated and detail-oriented Kitchen Service Associate to join our team.

  • Career Services Associate

    3 weeks ago

    Toronto, Ontario, Canada International Education Corporation Full time

    Job SummaryThe Career Services Associate plays a critical role in supporting the career development of extern students. This position is responsible for maintaining accurate records, assisting with document management, and coordinating events such as Senior Day/Externship Orientation. The ideal candidate will possess excellent communication and...

  • Client Service Associate

    3 months ago

    Toronto, Canada SPS-North America Full time

    #temporary **Job Title**:Client Services Associate** **Reports To**: The **Client Services Associate** will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. **Job Overview**: The **Client Services Associate** provides exceptional office and mail services, delivering operational functions in the following areas:...

  • Associate, IT Service Desk

    6 months ago

    Toronto, Canada Raymond James Financial, Inc. Full time

    **Associate, IT Service Desk** - 2400764 - At Raymond James, _**_we _**_develop, _**_we _**_collaborate, _**_we _**_decide, _**_we _**_deliver, and _**_we _**_improve together_. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their...