Dealer Supervisor 2-moh

4 weeks ago


Milton, Canada Great Canadian Full time

**Position Summary**

Under the general supervision of the Casino Shift Manager or Pit Manager, this position is responsible for monitoring the day-to-day activities of the table games operations on an assigned area basis while establishing and contributing to a safe and welcoming work environment for all employees.

**Key Accountabilities**
- Monitoring dealers in an assigned area; maintaining game integrity; monitoring game limits and cash/value transactions; may assign shift work assignments in an assigned area
- Resolving customer and table disputes
- Providing input for coaching and mentoring employees
- Requesting fill/credit issuance as required
- Verifying cash/value transactions pertaining to floats, fills, credits, etc.
- Responding to, resolving, or escalating issues
- Reporting irregularities and suspicious activities
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned

**Educations and Qualifications**
- Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
- Highschool diploma; Post Secondary education or a suitable combination of education and experience an asset
- Must have all games
- Must have experience supervising tables
- Computer literacy in MS Office
- Ability to obtain a Gaming License



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