Drop-in Team Lead

3 weeks ago

Winnipeg, Canada West Central Women's Resource Centre Full time

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please contact us and we will work with you to meet your needs.

Position Summary:
The Drop-in Team Lead guides the WCWRC’s drop-in staff using empowerment and harm reduction philosophiesin their day-to-day relationship building. They are responsible forsupporting other staff in providing compassionate and non-judgmental services to individuals accessing the Centre.

They will bring exceptional crisis management skills to the program and work with other drop-in staff in relationship building and preventing escalations. They will take a lead in the program inventory management, collaborating with other programs and departments at the Centre. They may also help with other programs of the Community Services Department, as needed.

Start Date: ASAP

**Salary**: $22-25/hour, 6% vacation pay, plus a benefits package and matched RSP after 3 months

Time requirement: 75h every two weeks *availability including evenings and weekends required*

Closing Date: Open until filled

Duties and Responsibilities:
Support Drop-in
- Collaborate with WCWRC staff to identify trends and changing needs of the community; partner with various departments to ensure needs are met
- Participate in relevant community meetings and network tables as assigned
- Ensure stats are consistently tracked
- Create a welcoming atmosphere for everyone in the drop-in
- Ensure that the drop-in space is clean, well maintained and organized; Perform cleaning tasks including dishes, laundry, sweeping, and replacing sharps containers etc. to the extent that it is required at open, close, and throughout all shifts
- Be fully aware of WCWRC activities, programming and staff in order to direct inquires and register participants appropriately
- Maintain positive and constructive working relationships with coworkers through teamwork, collaboration, and debriefing Participant Support
- Build relationships with participants and gain an understanding of their stories and concerns
- Identify, intervene and effectively resolve emergency, crisis and conflict situations
- Provide support and referrals to vulnerable participants compassionately and non-judgmentally while maintaining strong personal boundaries Staff Support
- Develop and maintain a respectful, positive work environment
- Collaborate with other staff in identifying gaps in training and skills required to best support community
- Coach and mentor other staff in crisis management and de-escalation

Programming
- Assist with the coordination of drop-in services including hygiene supply distribution, laundry, shower and computer usage
- Ensure drop-in statistics are consistently tracked
- Collaborate with other staff in managing supply inventory, including harm reduction, hygiene and program supplies

Knowledge, Skills and Abilities

Essential
- Excellent crisis management and ability to de-escalate potentially violent situations
- Ability to work within anti-racist and anti-oppressive frameworks and actively engage in ongoing learning about these frameworks
- Ability to practice participant-centred work and to work from a trauma-informed approach
- Strong understanding of and ability to practice harm reduction
- Excellent interpersonal skills; able to work effectively with diverse individuals and show compassion and understanding
- Excellent problem-solving and conflict resolution skills
- Strong ability to work collaboratively in a diverse staff team
- Strong written and verbal communication skills
- Excellent organizational and time management skills, ability to multi-task and adapt to changing priorities
- Moderate computer skills including the use of Microsoft Office and Outlook Preferred
- Lived experience of overcoming housing insecurity, homelessness, poverty and/or marginalization strongly preferred
- Experience working within the non-profit sector
- Existing knowledge of the issues of marginalization
- Experience working collaboratively with community organizations
- Valid 5F Drivers Licence Work Conditions
- There is a risk of exposure to potentially unpredictable behaviors and situations
- Evening and weekend work required

Please submit resume and cover letter to Mareike.

Mail: West Central Women’s Resource Centre - Attn: Mareike Brunelli

640 Ellice Avenue Winnipeg, MB R3G 0A7

**Salary**: $22.00-$25.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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