Associate Implementation Manager

3 weeks ago

Vancouver, Canada Tipalti Full time

**Position Summary**

This is a hybrid position and requires you to be in office Monday, Tuesday and Thursday.

**Why join Tipalti?**

Tipalti is one of the world’s fastest-growing fintech companies. We free finance professionals to lead by modernizing the entire payables operation. We are a well-funded, late-stage start-up backed by high-profile investors. Our 2021 Series F funding round raised $270 million, valuing us at over $8.3 billion. With total funding of just over $550 million, and with more than 3000 global customers, Tipalti is one of the most valuable private fintech companies in the world.

At Tipalti, we pride ourselves on our collaborative culture, the quality of our product and the capabilities of our people. Tipaltians are passionate about the work they do, and keen to get the job done. Tipalti offers competitive benefits, a flexible workplace, career coaching, and an environment where diverse individuals can thrive and make an impact. Our culture ensures everyone checks their egos at the door and stands ready to reach for success together.

**In this role, you will be responsible for**:

- Leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution.
- Offer world-class service to our customers.
- Be committed to customer success and serve as the customer’s advocate within Tipalti.
- Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
- Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
- Help improve internal processes and systems for more efficient customer interactions.
- Develop repeatable and scalable processes to improve project quality and delivery
- Share product feedback with Product and Engineering teams to help improve the product.
- Contribute to the internal knowledge base so you can share lessons learned with other resources.

**About you**
- B.S. in Computer Science, Information Systems or related field.
- Relevant account and customer management experience.
- Strong analytical, creative thinking and problem solving skills.
- Excellent communication, project management and multi-tasking skills.
- Detail-oriented and well organized.
- Ability to work in a fast-paced, deadline-driven start-up environment.
- Passionate about customer service and helping others

**Our benefits package includes**:

- Hybrid working model that requires you to be in office Monday, Tuesday, and Thursday
- Competitive salary plus company shares
- Matching RRSP
- Extended benefits, Employee Assistance Program, life insurance, AD&D, LTD
- 3 weeks of paid vacation
- Free lunch on office days
- Fresh fruit, snacks & drinks in office
- Dog-friendly office
- Conveniently located close to transit
- Phone/internet allowance
- Regular company-wide social events

Anticipated base pay rate for this position
- $83,000 - $93,000 per annum (CAD)

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**Interested in learning more about us?**

Tipalti is the only company handling both global partner payments and accounts payable workflows for high-velocity companies across the entire financial operations cycle: onboarding and managing global suppliers, instituting procurement controls, streamlining invoice processing and approvals, executing payments around the world, and reconciling payables data across a multi-subsidiary finance organization. Tipalti enables companies to scale quickly by making payables strategic with operational, compliance, and financial controls. Through Tipalti, our clients can efficiently and securely pay thousands of partners and suppliers in 196 countries within minutes.

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