Bilingual Manager, Orleans Service Centre

2 months ago

Ottawa, Canada Youth Services Bureau of Ottawa Full time

**Location**: Ottawa, Ontario

**Reports to**: Assistant Director, Employment Services

**Employment Status**: Full time Permanent

**Bargaining Unit Status**: Excluded

**Annual Salary**:$81,598.40- $98,092.80

**Language requirements**: English and French is essential

**Bona Fide occupational requirement (BFOR)**:N/A

**Schedule**:Monday to Friday, 40 hours per week. Some weekends and evenings may be required

**Reference Number**: 24-140

**Closing Date**: November 27th, 2024

**Posting Stage**: Internal and external

**About us**:
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.

Under the general supervision of the Director of Employment Services, the Manager is responsible for the overall functioning and operation of the Orleans Employment Services operations in accordance with the policies and procedures established by the YSB. This role will be responsible for managing overall operations, program development and staff performance.

**Principal Duties**:

- Provide leadership to staff teams to ensure a positive and productive team environment
- Provide support and mentorship to staff members including recruitment, orientation, supervision and ongoing evaluation of staff performance, including addressing performance issues to ensure solid service delivery in the team;
- Monitor client needs and outcomes through client file review, review of statistical reports and any other measurement/assessment scale as appropriate
- Oversees yearly compliance process throughout all ES Programs, ensuring standards are in place and upheld
- Completes file audits to supports Quality Assurance Standards internal to ES- non-funder
- Provides the Director with data information, statistics, budget information and reports in order to support/enhance decision making, training needs, trends, program changes, etc.
- Oversees/monitors High Risk Client management system for all Employment Services
- Oversees CAMS data collection, ensure accuracy
- Participate in local or other networks to maintain awareness of best or promising practices and intervention strategies for client population
- Oversee and ensure the smooth day to day operations of the Orleans ES site
- Investigate, coordinate and support best practices in case management services and ensure the program is aligned with these
- Oversee caseloads and coordinate integration with internal YSB services and external services as appropriate
- Provide regular staff supervision to support staff performance in all areas including disciplinary processes
- Initiate and support evaluation practices to ensure positive client outcomes
- Contribute to Quality Assurance activities and reports; participate in research activities as required
- Support a team environment
- Ensure compliance with Agency policies and procedures, program policies, collective agreement and relevant legislation.
- Ensure safe working practices are followed and established by the Youth Services Bureau and the Employment Services program
- Oversee Imminent Risk assessments and ensure proper safety plans including follow up plans are in place
- In consultation with the Program Director/Assistant Director, participate in the selection of staff with Human Resources
- Monitor assigned budgets, support administration of budget and be accountable for spending
- Ensure all administrative tasks are completed on time and in accordance with unit & Youth Services Bureau policies, including incident reports, ADP (timecard and time off approvals)
- Prepare various reports as required by director or program funders

**Job Specifications/Qualifications**:
(The qualifications are appended to the job description and are not intended to be part of the job description)
- Post-secondary education in Business Management and/or Human Services with relevant field experience and/or equivalent combination of experience and education
- Minimum 3 years of supervisory experience
- Minimum 3 years of case management experience
- Minimum 3 years of program development and strategic partnership experience
- Demonstrated understanding of team leadership and employee development
- Knowledge of community development and effective networking strategies
- Proven organizational and administrative skills
- Strong written and verbal communication skills
- Demonstrated decision making and problem solving skills
- Experience working with budgets
- Knowledge of Employment Services (pre or post Employment Ontario Transformation)
- Availability to work flexible hours and assume additional

  • Aquatic Program Coordinator at Kidscanswim Orleans

    2 months ago

    Ottawa, Canada KidsCanSwim Canada - Orleans Location Full time

    **Summary** **KidsCanSwim Canada** is a locally owned and operated learn-to-swim school dedicated to teaching babies and kids, ages 3 months to 13 years, how to swim in our purpose-built facilities. With our expansion to new locations, we’re looking for an **Aquatic Program Coordinator** to play a vital role in the growth and success of our swim...

  • Automotive Service Advisor

    6 months ago

    Ottawa, Canada Myers Orleans Jeep Dodge Chrysler Full time

    Automotive** Service Advisor** With growing inventory, expanding sales, and a drive to succeed, Orleans Dodge Chrysler Jeep Ram is THE place to be on the busy Orleans Automall Strip. From the top selling Jeep Cherokee, to the two-time Motor Trend Truck of the Year Ram 1500, and everything in between, Orleans Dodge is uniquely positioned and growing quickly...

  • Patient Services Coordinator- Orleans Office

    7 months ago

    Ottawa, Canada Argyle Associates Full time

    _**Join The Argyle Associates Team**_ **Patient Services Coordinator-Orleans Office** **_Argyle Associates_** is one of the largest groups of Oral and Maxillofacial Surgeons in Canada. Established in 1976, providing the entire spectrum of Oral and Maxillofacial Surgical procedures available today. We have four locations in the Ottawa area ranging from...

  • Patient Services Coordinator- Orleans Office

    7 months ago

    Ottawa, Canada Argyle Associates Full time

    _**Join The Argyle Associates Team**_ **Patient Services Coordinator-Orleans Office** **_Argyle Associates_** is one of the largest groups of Oral and Maxillofacial Surgeons in Canada. Established in 1976, providing the entire spectrum of Oral and Maxillofacial Surgical procedures available today. We have four locations in the Ottawa area ranging from...

  • Patient Services Coordinator- Orleans Office

    4 days ago

    Ottawa, Canada Argyle Associates Full time

    _**Join The Argyle Associates Team**_ **Patient Services Coordinator-Orleans Office** **_Argyle Associates_** is one of the largest groups of Oral and Maxillofacial Surgeons in Canada. Established in 1976, providing the entire spectrum of Oral and Maxillofacial Surgical procedures available today. We have four locations in the Ottawa area ranging from...

  • Receptionist/administrative Assistant

    1 day ago

    Ottawa, Canada Orleans Denture Clinic Full time

    Orleans Denture Clinic requires a full time bilingual (French and English) receptionist. We are looking for a friendly person with great people skills and a pleasant phone manner. Responsibilities would include answering phones, greeting patients and scheduling appointments, some general office administration such as taking payments, placing insurance...

  • Sales Associate

    7 months ago

    Ottawa, Canada Mattress Mart Full time

    Mattress Mart is looking for a Retail Salesperson in Orleans. We are seeking individuals with some retail or hospitality experience who enjoy working with the public. You are reliable, and energetic and want to help excel at sales while helping people enjoy better sleep. You are fluent in English. Being bilingual is an asset. We offer: - The average income...

  • Sales Manager

    4 days ago

    Ottawa, Canada Orleans KIA Full time

    Orleans Kia is currently seeking a successful, enthusiastic, team-driven Sales Manager to join our team. **Responsibilities**: - Assist management team in all functions related to automotive sales business, including, but not limited to; on-site and online merchandising, desking duties, and administrative duties as required. - Ensure that our customer’s...

  • Restaurant Management Specialist

    4 weeks ago

    Ottawa, Ontario, Canada New Orleans Pizza Full time

    About UsNew Orleans Pizza is a dynamic and fast-paced food service establishment that requires a skilled Restaurant Management Specialist to lead our kitchen team.

  • Leading Restaurant Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada New Orleans Pizza Full time

    Join New Orleans Pizza as a Restaurant Operations Manager and take on the challenge of leading our team to success.About the RoleWe are seeking an experienced Restaurant Operations Manager to oversee the day-to-day operations of our restaurant. As a key member of our management team, you will be responsible for ensuring that all aspects of the business run...

  • Manager – IT Infrastructure

    4 weeks ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    18 hours ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    4 weeks ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    1 month ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Manager – IT Infrastructure

    1 month ago

    Ottawa, Canada Manager – IT Full time

    Role: Manager – IT Infrastructure - Bilingual (English and French)Location: Suite 1000, Ottawa, Ontario K2P 1L4Duration: FulltimeJob Details:-Must have Education background in IT and 7-9 years of experience, having worked on End User IT Equipment setup and management includingWindows 10, Windows 11, Group Policies, Security Compliance, Intune,...

  • Part Time Wellness Advisor

    3 days ago

    Ottawa, Canada Kardish Health Food Centre Full time

    **Want to work with a team passionate about improving people’s lives? As a Wellness Advisor at Kardish Health Food Centre, you will be part of a team of specialists committed to making it easy for customers to discover well-being solutions that work for them.** **KARDISH HEALTH FOOD CENTRE is looking for you!** We are currently seeking a Part-Time...

  • Pet Groomer

    7 months ago

    Ottawa, Canada Orleans Veterinary Hospital Full time

    Orleans Pet Spa works in partnership with Orleans Veterinary Hospital to provide high quality grooming services from our facility. Professional Groomers working for Orleans Pet Spa are expected to provide consistently high-quality bathing and grooming services. Groomers must have excellent communication skills, and a strong dedication to outstanding client...

  • Sales Rep

    6 months ago

    Ottawa, Canada Orleans Toyota Full time

    **Orleans Toyota is looking for a Product Advisor to join our Sales Team!** **Job Details** - Permanent full-time position - Guaranteed base salary plus commission and other performance-based incentives - Scheduled to work 42 hours per week **Job Duties** - Greet customers and evaluate their needs, motivations and requirements in terms of an automobile -...

  • Sales Rep

    7 months ago

    Ottawa, Canada Orleans Toyota Full time

    **Orleans Toyota is looking for a Product Advisor to join our Sales Team!** **Job Details** - Permanent full-time position - Guaranteed base salary plus commission and other performance-based incentives - Scheduled to work 42 hours per week **Job Duties** - Greet customers and evaluate their needs, motivations and requirements in terms of an automobile -...

  • Orleans Queensway Dental Hygiene Specialist

    4 weeks ago

    Ottawa, Ontario, Canada Dentalcorp Canada Full time

    About UsWelcome to Orleans Queensway Dental, a trusted dental care provider in Ottawa. Our team is dedicated to offering exceptional services in a comfortable and welcoming environment.We prioritize personalized care and utilize the latest dental technologies to ensure the best outcomes for our patients. Your oral health and comfort are our top...