Antoine Laoun

**Antoine Laoun - EyeCare Advisor**:

- Date: Jan 9, 2023- Brand: Antoine Laoun- Location: Montreal, QC, CA, H3B 1B9**Requisition ID**:792862
**Store #**: 00E638 LensCrafters - Downtown
**Position**:Full-Time
**Total Rewards**:Benefits/Incentive Information**

Are you enthusiastic, bilingual and fascinated by the world of optics? Do you like to work with designer eyewear, quality optical frames and products? Join us and discover a challenging, vibrant and caring work environment in the heart of Montreal.

Antoine Laoun Optician is a multi-disciplinary team of eye care professionals (optometrists, opticians and eyewear stylists), who has a fashion forward mindset, offers personalized eye care services and carefully selected quality eyewear products: glasses, sunglasses, lenses, and contact lenses from popular power brands and renowned independent brands.

**GENERAL FUNCTION**

The Eyecare Advisor creates exceptional value in the lives of patients by delivering exceptional patient service and ensuring all patients receives the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service

**MAJOR DUTIES & RESPONSIBILITIES**
- Greets customers without delay when they enter the location
- Promptly answers the telephone in a friendly and courteous manner.
- In Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
- Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician, Doctor or Retail Management when necessary.
- Shows patience and courtesy to indecisive or difficult customers and patients.
- Performs work accurately and thoroughly despite time pressure and customer volume.
- Identifies situations involving unsatisfied customers and acts quickly for resolution..
- Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
- Handles and files all patient records in an organized and efficient manner in accordance with PIPEDA.
- Places contact lens orders, processes shipments and properly submits invoices for payment.
- Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
- Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
- Explains to customers processing and expected delivery times.
- Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
- Maintains safe working environment for all associates/patients.
- Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.

**RETAIL**
- Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
- Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary

**DOCTOR’S OFFICE**
- Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
- Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
- Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.

**BASIC QUALIFICATIONS**
- High School graduate or equivalent
- Strong customer service skills (internal and external)
- Knowledge of current fashion trends
- Leadership skills
- Strong communicator and listener
- Problem solving ability
- Familiarity with cash register, computers and calculators
- Organization skills
- Sales skills
- Strong basic math skills
- Knowledge of office and store merchandise

**PREFERRED QUALIFICATIONS**
- Previous experience in customer service, retail and/or optical
- Strong interpersonal skills

**Job Segment**:Fashion Retail, Optometry, Retail Sales, Fashion, Healthcare, Retail