Assistant Manager

3 weeks ago

Victoria, Canada BCSPCA Full time

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:
**POSITION**: Assistant Manager

**STATUS**: Permanent; Full-Time

**SHIFT**: 35 hours per week - Sunday to Thursday

**LOCATION**: Wild Arc Animal Centre in Victoria, BC

**CLASSIFICATION**: Exempt

**WAGE**: Salaried

**CLOSING DATE**: Open Until Filled

**About the Position**:
Reporting directly to the Animal Center Manager, this position acts as “second in command” at the Animal Center /location. This position supports the Animal Center Manager in fulfilling the fundamental requirements of their role and meeting the annual targets and goals for the Animal Center.

Approximately 50% of the Assistant Manager’s time is devoted to the management of volunteers including recruitment and selection, training, program development, and performance management. The incumbent will evaluate and grow the volunteer programs based on the needs and goals of the shelter.

The incumbent will need to provide exemplary customer service and ensure staff and volunteers provide customer service at the highest level through training, supervision, and coaching.

The Assistant Manager makes decisions, including supervision of staff and volunteers on behalf of the Animal Center Manager in their absence, including during periods of vacation, illness and on their regular days off.

Following the lead of the Animal Center Manager, the Assistant Manager ensures that the vision and strategic initiatives are implemented and reflected in the Animal Center and community by meeting operational goals and objectives consistent with the Strategic Plan.

**Some specific duties**:

- Provides support to the Animal Center Manager based on goals, targets, and resource allocation of the Animal Center /location.
- Responsible for the screening, selection, and retention of volunteers within the BC SPCA’s approved recruitment process. Develops and implements strategies to recruit volunteers based on needs of location and community demographics.
- Ensures that a current volunteer database is maintained through “Better Impact” for the purposes of communicating with volunteers and tracking hours and output of volunteers.
- Supervises volunteers in performance of duties providing them continuous feedback and guidance when requested or required. Conducts recognition programs to honor volunteers by celebrating successes and achievements.
- Monitors ongoing need for volunteers and volunteer programs, working with staff to maintain and grow a volunteer program including foster network that supports ongoing BCSPCA programs and activities.
- Acts as an ambassador of the BC SPCA at community events, maintaining and improving partnerships with community partners such as businesses, vendors, and sponsors.
- Communicates with the community to promote humane animal care, address animal welfare issues and promote the activities of the shelter in accordance with BC SPCA’s mission and vision.
- Replies to customer inquiries in a courteous, efficient and professional manner providing a high level of personalized customer service and assists in resolving escalated customer service complaints in a timely manner.
- Assists in overseeing the delivery of high customer service standards from staff and volunteers through supervising overall customer satisfaction in the Animal Center and providing training and coaching as necessary.
- Provides customer support by assisting shelter staff with customers, answering telephones, adoptions and animal emergencies.
- Maintains optimum welfare standards in the shelter at all times as defined by the CSC guidelines, ShelterSense programs and related BC SPCA programs and policies.
- Assists the Animal Center Manager in providing on-going training, direction, motivation, and coaching to staff. Assists with performance reviews and performance management as directed by the Animal Center Manager.
- In conjunction with the Animal Center Manager, is responsible for administrative functions such as inventory, scheduling, payroll and completion of financial paperwork in a timely manner.
- Assists Animal Center Manager in complying with revenues and expense targets within the approved Animal Center budget on an ongoing basis.
- Works collaboratively with cruelty investigations department to ensure appropriate Animal Center response to cruelty investigations.
- Assists the execution of local and provincial fundraising initiatives, working in conjunction with the Animal Center Manager and Community Fundraiser to meet annual fundraising targets.
- Assists and develops adoption events to promote animals at the BC SPCA and to increase community awareness of adoptable animals.
- Acts as a champion of the BC SPCA Health & Safety program ensuring the implementation of safe work practices to protect

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