Electrical Service Manager

5 days ago


Courtenay, Canada Houle Electric Full time

**About the Electrical Service Manager position**:
Currently, we are looking for an experienced **Electrical Service Manager** to join our Service team, based in **Courtenay** and overseeing the North Vancouver Island region.
Reporting to the Regional Manager, the Electrical Service Manager will assist with Service Branch operations and monitor the key performance indicators of sound business and service delivery.
**Service Manager Duties and Responsibilities**:

- Reinforce and model Houle's Core Values of Safety, quality, ethics, integrity and inclusion throughout the division and local area
- Deliver business goals and achieve an exceptional customer service experience
- Serve and build value-added relationships with customers or clients (internal or external).
- Ensure capabilities and capacity of the service team aligns with and supports customer needs
- Implement improvement initiatives identified in service reviews, ensure improvements are acted on and progress reports are provided to the teams
- With Regional Manager, report on operational gaps and develop tactical plan to meet annual business goals
- Lead, manage and train team, supporting a positive team culture in line with Houle Values.
- Understand key financial data, review accounting reports and adhere to budgets

**Service Manager Experience and Skills**:

- Electrical Trade Qualification with Electrical Engineering Diploma/ Degree being an asset
- 7+ years in a Project Manager or Estimator role
- Experience leading, managing and developing teams - formal leadership training an asset
- Proficient with software and programs such as Accubid, MS Office, and Bluebeam
- Customer service oriented with an ability to build relationships
- Education in financial Management, Project management & contract law or equivalent work-related experience, an asset
- Field Safety Representative (FSR) A or B an asset

Culture is important at Houle. You must be collaborative in nature. You are a solution focused team player and always willing to learn. You are a bright, ambitious, honest, and a straight forward professional. Your personable nature will fit well within the friendly working environment.
This role offers a competitive salary, comprehensive benefits package as well as a competitive incentive plan and many company sponsored events.
**About Houle**:
At Houle, we are passionate about building resilient communities. From airports, shipping terminals, and water treatment facilities, to hospitals, universities, and shopping centres, we deliver integrated electrical solutions for our industrial, commercial, institutional and residential customers.
While we are leaders in electrical construction, we also specialize in a wide range of in-house technology solutions, including audio visual, building automation, healthcare systems, network systems, and security and life-safety. As a certified Great Place to Work, and one of Canada's Best Managed Companies, we take pride in our talented people and collaborative culture that bring our client's vision to life. Houle offers an exciting, enjoyable work environment.



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