Merchandisier - Chelmsford

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Sales Associate team member works in a fast-paced environment that involves constant interaction with customers, delivering friendly and courteous service while explaining product benefits and fulfilling customer needs. This role also involves store maintenance such as stocking shelves, merchandising and general housekeeping.

**Main Responsibilities and Tasks**:

- Planning and developing merchandising strategies.
- Analyzing sales figures, market trends and customer behavior to determine product needs.
- Stocking sales floor shelves and creating attractive product displays.
- Determining the need for and implementing product promotions, price changes, mark downs, clear outs, etc.
- Ensuring retail staff are well informed on product details and promotions.
- Maintaining and tracking inventory.
- Liaising between customer and company.
- Meet, greet and thank customers and provide friendly, informed service to them.
- Guides customer to the location of requested items.
- Locates products in the warehouse.
- Answers questions and provides friendly advice and services to customers.
- Suggest value-added and related products by actively listening to customer needs.
- Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
- Learns about new products on a regular basis.
- Keeps up to date with in-store promotions, in-store deals and product locations.
- Ensures that retail basics tasks are executed efficiently.
- Identify low stock levels and maintain inventory accuracy.
- Engages in learning activities and listens to feedback to improve their own abilities.

**Requirements**:

- Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
- Effective written and oral communication skills (e.g., probing, listening, etc.) and the ability to maintain professional communication, even in challenging situations.
- Ability to complete retail tasks according to instructions and to demonstrate responsibility for outcomes.
- Ability to work in a fast-paced team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to resolve retail and/or customer issues.
- Ability to adapt and cope with challenging and changing situations.
- Positive attitude, punctuality and solid work ethic.
- Ability to consistently provide professional customer service, including in situations of conflicts.

**More about the position**:
We are looking for an analytical and creative merchandiser to plan and implement merchandising strategies, collaborate with channel partners and build customer relationships. The merchandiser's responsibilities include understanding customer behavior, monitoring stock movements, managing inventory levels, ensuring product displays are appealing to customers and implementing promotional activities. You should also be able to handle supply problems and customer issues.

**Potential Career Opportunities**
- Next levels: Supervisor, Department Manager and Store Manager.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise item may vary in weight from "light" to "heavy".

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.