Take Away Attendant

2 months ago

Canmore, Canada Basecamp Resorts Full time

Takeaway Attendant
MTN House by Basecamp, Canmore
About Basecamp Property Management Ltd
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.
MTN House by Basecamp is our latest upscale property with 99 newly renovated hotel rooms, an elevated restaurant with a farm to table ethos, and Canmore’s first Nordic Spa (opening 2025).
Why Work for Us?
- Be part of the fastest growing hospitality brand in Canada.
- We have a health benefits plan.
- Family and Friends discount at Basecamp.
- Employee discounted rates at all properties.
- There is room for advancement in our growing company.
- We have a friendly atmosphere.
- We believe in working hard and having fun

Position Overview
Join our Rhythm & Howl team as a Takeaway Attendant We are looking for an energetic and customer-focused individual to be the face of our establishment. As a Takeaway Attendant, you will play a crucial role in ensuring our customers receive exceptional service and enjoy their takeaway coffee experience. If you have a passion for coffee, love working in a dynamic environment, and thrive on delivering outstanding customer service, this is the perfect opportunity for you.
**Salary**: $18/hr + gratuity
**Shifts**: Full-time/Permanent. Weekdays, weekends, days and evenings.
Join our team and be a part of creating a memorable takeaway coffee experience for our valued customers.
Key Responsibilities
- Greet customers with a warm and friendly demeanor as they approach the counter.
- Take customer orders accurately and efficiently, ensuring attention to their specific preferences and dietary requirements.
- Prepare and serve a variety of high-quality coffee beverages, including espresso, cappuccinos, lattes, and teas, adhering to our established recipes and standards.
- Operate coffee-making equipment, such as espresso machines, grinders, and brewers, maintaining cleanliness and ensuring proper maintenance.
- Handle cash transactions, including accepting payments, issuing change, and providing receipts, while maintaining accuracy and efficiency.
- Maintain a clean and organized counter area, ensuring supplies are stocked, condiments are readily available, and the workspace is tidy throughout the day.
- Provide prompt service, striving to minimize waiting times for customers during busy periods.
- Respond to customer inquiries, provide product information, and make recommendations based on their preferences.
- Up-sell additional menu items, such as pastries or snacks, to enhance the customer experience and maximize sales.
- Collaborate with the team to maintain high levels of customer satisfaction and resolve any customer complaints or issues in a professional and timely manner.
- Adhere to all health and safety regulations, including proper food handling, storage, and cleanliness procedures.
- Stay up-to-date with the latest coffee trends and industry developments to continuously improve your knowledge and skills.

**Requirements**:

- Passion for coffee and a genuine interest in providing exceptional customer service.
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and team members.
- Excellent attention to detail and the ability to multitask in a fast-paced environment.
- Basic math skills for cash handling and transactions.
- Flexibility to work varying shifts, including early mornings, evenings, weekends, and holidays.
- Ability to maintain composure and professionalism during peak periods.
- Knowledge of health and safety regulations related to food service.

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