Inside Sales

3 weeks ago

Edmonton, Canada Cummins Inc. Full time

**Inside sales - renewal consultant**

**Description**

**Inside sales - Renewal consultant**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

We are looking for a talented **Inside sales - Renewal consultant** to join our team
- Provide sales support for Cummins products and/or services throughout the sales cycle. May independently develop and capture opportunities for additional sales.
- Direct Sales (where appropriate)
- Handles inbound, unsolicited prospect calls and converts these opportunities into sales.
- Develops opportunities to sell company products and services, which may include developing leads via telephone or other technologies and/or cold-calling prospects generated by external sources.
- Conducts negotiations according to company guidelines.
- Achieves revenue and margin targets. Ensures customer satisfaction through use of the Cummins Sales Process and execution of the sales cycle from lead to sale.
- Sales Support
- Creates and delivers qualified leads to sales representatives where appropriate.
- Assists salesforce with quotation/RFP management and other sales cycle operations as needed.
- Builds and/or maintains positive customer relationships that generate loyalty and/or future sales.
- May assist the sales team with negotiations according to company guidelines. May assist with escalation of receivables from accounts/customers.
- Responds to customer concerns about the company and its products and services according to company guidelines. Investigates and troubleshoots customer transaction issues.
- Enters new customer data and updates changes to existing accounts in the corporate database.
- Supports setting up new customer accounts per Cummins' guidelines. Supports a new account to set up Cummins as their supplier.
- Maintains accurate sales entry, reporting and forecasting through utilization of Cummins tools and processes (e.g., Cummins Sales Process, Customer Relationship Management systems).
- Seeks opportunities to utilize processes, procedures and initiatives designed to grow the business and increase customer value and loyalty.
- Assures good communication and coordination across the Sales function and other departments in support of customer satisfaction, sales goals, and Cummins culture goals.

**Qualifications**

**Skills**
- Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.
- Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
- Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
- Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
- Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives.
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Pricing Strategy - Develops prices by aligning and building consensus with key stakeholders across functions to achieve business targets.
- Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Persuades - Using compelling arguments to gain the support and commitment of others.
- Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.

**Education, Licenses, Certifications**
- Advanced certificates or college degree in the field of Sales or Marketing, or an acceptable combination of edu

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