Library Client Service Associate

1 month ago

Regina, Canada Saskatchewan Polytechnic Full time

**Competition Number**
- P14060**Posting Title**
- Library Client Service Associate (Part-Time Evening/Weekend 2023-2024) Regina**Classification**
- Band 2**Location**
- Saskatchewan Polytechnic Regina Campus**Other Location(s)**
- Saskatchewan Polytechnic Regina Campus**Building**

**Other Building**
- Main Building**Date Posted**
- 05/16/2023**Closing Date**
- 05/25/2023**JIQ #**
- 032**Start Date**
- 08/28/2023**End Date**
- 06/28/2024**Open Until Filled**
- No**Ongoing**
- No**Category of work**
- Part Time**Bargaining Unit**
- Professional Services**Hours of Work**
- To be Assigned, Regulated 36 hours (modified)**Salary Range**
- $18.97 to $22.76 per hour**Temporary Market Stipend**

**Incumbent**

**Total Assigned days (AC) / Total Hours per biweekly pay**
- Monday & Wednesday 5pm-9pm
Sunday 12pm-6pm
There are no hours during the Christmas break and Stat Holidays.**Posting Status**
- Open- Saskatchewan Polytechnic considers the diversity of our workforce to be one our leading strengths and greatest assets. Our employee diversity enhances our ability to meet the needs of an increasingly diverse student population. Currently, approximately 20% of our students are Indigenous. A continued emphasis on the development of a representative workforce is one of Sask Polytech’s strategic priorities and, as an organization, we are making significant efforts to attract and retain Indigenous employees.**Job Duties/Qualifications, Skills and Abilities(QSA)**:

- Job Duties**Job Duties**
- 1. Greet and welcome everyone to the library
2. Provide proactive client-focused service by anticipating client needs and by ensuring the highest standards of client service are met to create a welcoming environment
3. Maintains client relationships by responding to basic library reference help and documenting action
4. Proactively prepares for customer inquiries by studying products, services and customer service processes
5. Assists clients in signing materials in and out
6. Show clients how to use technology throughout the library
7. Assists with events and tours under the direction of a supervisor according to established standardized event/program guidelines
8. Shelving, sorting, and processing materials
9. Maintaining attractive, welcoming, and inviting library spaces (I.e., tidying and cleaning)
10. Refer students to library resources to meet their needs
11. Provide technical assistance with library equipment and technology
12. Take payments for library fine and fees
13. Provide assistance with tracking and updating library usage data
14. Assist with client’s lab/study room bookings
15. Handling cash.
16. Provide basic clerical support- QUALIFICATIONS, SKILLS, ABILITIES AND EXPERIENCE**Specific Accountabilities**

**Duties**

**Required Qualifications, Skills and Abilities (QSA)**
- 1. Minimum six (6) months experience in a customer service environment
2. Grade 12 with supplementary training or experience in technology
3. Basic knowledge of Microsoft Office
4. Basic Internet
5. Basic working knowledge of computers and related office equipment
6. Effective oral communication skills including basic telephone and customer service experience
7. Effective time management and organizational skills
8. Knowledge of automated system software (client databases, inventory etc.)
9. Handling cash and use of a digital cash register
10. Ability to work alone
11. Attention to detail**Desired QSA

  • Customer Service Associate

    1 month ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. Customer Service Associate - (part-time or full-time) **JOB SUMMARY**: Our Customer Service Associates are the essence of our...

  • Customer Service Associate

    2 days ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. Applications submitted to this competition will be considered active for 14 days from the initial posting date. **JOB SUMMARY**: Our...

  • Customer Service Associate

    3 days ago

    Regina, Canada Regina Public Library Full time

    Customer Service Associate Regina, SK, Canada Req #310 Tuesday, May 28, 2024 Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. Applicants applying to this competition will be...

  • Library Assessment Coordinator

    1 month ago

    Regina, Canada University of Regina Full time

    Position Summary The Dr. John Archer Library and Archives invites applications from proactive and service-oriented candidates for the tenure-track position of Library Assessment Coordinator. As the successful candidate, you will be an innovative librarian whose vision of a library is a flexible, collaborative institution that is integral to the success...

  • Reference & Programming Assistant, Central (#114/22

    4 weeks ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities for discovery and learning in an inclusive, customer-centred, and safe environment — and we could use your help. JOB SUMMARY: Reporting to the Community Librarian, the Reference and Programming Assistant provides reference, readers' advisory services,...

  • Summer Programming Assistants

    7 days ago

    Regina, Canada Regina Public Library Full time

    Summer Programming Assistants (33/24 - term, full-time) Regina, SK, Canada Req #307 Friday, May 24, 2024 Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. We are seeking...

  • Summer Programming Assistant

    1 month ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. Regina Public Library is a fun, vibrant and exciting place where modern library services are enjoyed by the diverse communities we...

  • Summer Programming Assistants

    6 days ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. Regina Public Library is a fun, vibrant and exciting place where modern library services are enjoyed by the diverse communities we...

  • Maintenance Operator

    4 days ago

    Regina, Canada Regina Public Library Full time

    Maintenance Operator (25/24, permanent, part-time, 0.6 FTE) Regina, SK, Canada Req #298 Thursday, April 11, 2024 Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. JOB SUMMARY: ...

  • Building Operator

    1 week ago

    Regina, Canada Regina Public Library Full time

    Building Operator (31/24 - permanent, full-time) Regina, SK, Canada Req #305 Thursday, May 23, 2024 Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. JOB SUMMARY: Under...

  • Building Operator

    7 days ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. **JOB SUMMARY**: Under the direction of the Director, Facilities Infrastructure and Services, the Building Operator performs tasks...

  • Building Operator

    1 week ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. **JOB SUMMARY**: Under the direction of the Director, Facilities Infrastructure and Services, the Building Operator performs tasks...

  • Cataloguer (06/23 - Permanent, Full-time)

    4 weeks ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. JOB SUMMARY: Reporting to the Technical Services Supervisor, the Cataloguer serves the Library’s customers and staff by performing...

  • Events Coordinator

    1 month ago

    Regina, Canada Regina Public Library Full time

    Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. **JOB SUMMARY**: Reporting to the Director, Community Engagement and Programming and working as an integral part of a high performing...

  • Literacy Programmer

    2 weeks ago

    Regina, Canada Regina Public Library Full time

    Literacy Programmer (30/24 - term to Dec 31, 2024, full-time) Regina, SK, Canada Req #303 Wednesday, May 15, 2024 Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and we could use your help. JOB...

  • Library Techni

    1 month ago

    Regina, Saskatchewan, Canada Health Careers in Saskatchewan Full time

    Job Details RHA Job Number: RQ Number of Vacancies: 1 Profession: Other Organization:Saskatchewan Health Authority Facility Name: RGH Department: HEALTH SCIENCES LIB Employment Type:Permanent Employment Term:Full Time Posting Date: April 25, 2024 Closing Date: May 2, :30 Hours of Work: Shift Information: Days 8 HR Rate of Pay: Union: CUPE Job Description...

  • Client Services Associate

    4 weeks ago

    Regina, Canada Saskatchewan Safety Council Full time

    Our team has an opening for a Client Services Associate. In this key role, you will be part of a team and an integral part of our training and services group. As a self-motivated employee, you will be engaged in a fast-paced high-energy environment providing an exceptional customer experience for our clients. You will be required to: - Handle client...

  • Associate Dean

    1 month ago

    Regina, Canada University of Regina Full time

    Faculty/Department Library Unit Library Employee Group Out of Scope Collective Agreement Consideration Open to the Public. CUPE 5791 Job Family Category Academic Number of Vacancies 1 Position Summary ** tenure-track **position of Reporting to the Dean, University Libraries and Archives, the Associate Dean (Teaching, Learning, and Research) provides vision...

  • Coordinator, Collections and Digital Engagement

    1 week ago

    Regina, Canada Regina Public Library Full time

    Coordinator, Collections and Digital Engagement (32/24 - term Aug 1, 2024 to Feb 2, 2025, full-time) Regina, SK, Canada Req #306 Thursday, May 23, 2024 Libraries build community. At RPL, we’re on a mission to provide Regina residents with opportunities to discover, learn and connect in an inclusive, customer-centred, and safe environment — and...

  • Associate Dean

    2 days ago

    Regina, Canada University of Regina Full time

    Faculty/Department Library Unit Library Employee Group Out of Scope Collective Agreement Consideration Open to the Public. CUPE 5791 Job Family Category Academic Number of Vacancies 1 Position Summary **Context** The University of Regina has campuses located in Regina and Saskatoon on Treaty 4 and Treaty 6 territories. These are the ancestral lands of the...