Head Superintendent, Condominium

3 weeks ago

Toronto, Canada ICE Condominiums Full time

ICE Condominiums is a large condominium in downtown Toronto with a $9M+ annual budget and over 1,300 units. We provide an unparalleled workplace environment where employees are provided opportunities to learn and innovate, which is both challenging and rewarding enabling unequaled opportunities for career development. We believe in using technology and best practises from a wide range of industries to challenge the status quo of typical condominium management, and provide employees with the tools, resources, and scope needed to accomplish this. We attract and retain people who are naturally curious, not afraid of failure, eager to grow and learn, and build their careers.

Our team is looking for a Head Superintendent to join our condominium management team. In this role, you will oversee a team of three superintendents, a maintenance analyst, and cleaning staff, to deliver property maintenance services to residents.

This role is ideal for a hands-on facilities professional who can deliver excellent customer service and build strong relationships with stakeholders. We are looking for natural leaders with strong communication skills and hands-on superintendent experience.

Compensation: $55,000 - $70,000 per year, plus performance-related bonus and health benefits. Compensation depends on prior experience and skills.

**What You’ll be Doing**
- Perform superintendent tasks, such as changing door lock hardware, replacing smoke detectors, and evaluating the sources of leaks; as well as overseeing other superintendents performing this work.
- Team leadership (direct reports: Maintenance Analyst, Superintendent, Assistant Superintendents (2), and cleaning staff (~10)).
- Evaluate and approve vendors' work orders and invoices.
- Requesting quotes from approved vendors to facilitate work orders (as required).
- Support communication processes by preparing project and maintenance updates for senior management and the Board of Directors.
- Prepare request for quotes, review, summarize and finalize recommendations.
- Manage all maintenance contracts including adherence to contracts, invoice accuracy, and quality assurance
- Improve processes and efficiencies across all areas.
- Budget and reserve fund planning for maintenance
- Organize on-call calendar, and from time to time, be the designated emergency contact for the building.

**What You’ll Bring to the Team**
- Highly organized
- Detail-oriented
- Analytical thinker
- Strong problem-solving
- Some knowledge or prior exposure to building systems (HVAC, electrical, plumbing, etc.) and maintenance
- Quick learner, keen to learn
- Strong communication and computer skills (especially Word, Excel)
- Strong collaborative skills and team orientation
- Multi-task oriented
- Nice to have:_
- Experience working in condominiums
- Expertise in Microsoft Excel
- Experience in project management reporting

**How You’ll Work**
- We are an on-site first workplace because we believe the best way for our team to understand resident experience is by spending as much time in the building as possible. Though you will need to visit various places throughout the condominium, you will have a space at well-appointed offices in the condominium (near the downtown Toronto core) and be on-site five days per week.
- Your colleagues will include condominium management staff; you will work closely with them, particularly on maintenance matters that affect residents as well as amenities.

**Why You’ll Love Working Here**
- We’re on an unprecedented journey to offering the best possible management services to fulfill our vision. We will provide challenging and engaging work that you will not find anywhere else.
- Your manager, as well as the condominium board of directors, supports your development by providing ongoing feedback, 1-on-1s, and training opportunities.
- You will be joining a thoughtfully-developed culture offering employees a unique environment where team members have opportunities for autonomy, ability to take calculated risks and learn from successes and failures.
- The leadership team is supportive and caring, sharing a relentless focus on delivering an excellent resident experience and operations management.

**Job Types**: Full-time, Permanent

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Extended health care
- On-site gym

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Bonus pay

Work Location: One location

Expected start date: 2023-03-28

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