Service Advisor

3 weeks ago

Airdrie, Canada MatrixHR Full time

MatrixHR is currently looking to recruit for a Service Advisor for a company located just outside of Calgary AB.
** **This position is crucial for the highest customer satisfaction and is responsible for the booking, receipt and flow of all incoming work, communicating with customers and with all other internal departments.

Pay Rate: $23 - $28 depending on experience level

**Accountabilities**:

- Greet customers and obtain all specific vehicle/customer information required for proper repairs, contacting customers and invoicing.
- Write up customers’ vehicle issues and concerns
- Prepare repair estimates and obtain manager approval
- Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
- Ensure vehicles are parked in assigned area
- Utilize Service Information at the time of write up to print off documents, check for recalls and Authorized Field Changes (AFC).
- Keep files on all recalls and authorized field changes. Check for vendor or extended warranties and warranty start dates.
- Must be able to understand, communicate, and evaluate all vendors and International warranty guidelines.
- Investigate progress of vehicle repairs and contact customers with status changes / promised delivery time if required.
- Communicate to customers any additional required repairs needed.
- Explain completed work and charges to the customer.
- Obtain customer signature on the repair order and provide the customer a copy of the repair order. Ensure all customer invoices are authorized by the Credit Manager and signed by the customer before the unit leaves the dealership.
- Ensure all warranty repair orders are signed in and out
- Keep track of all new truck rig-up work orders and communicate to the sales department on progress.
- Enter information from PDI sheets into computer system
- General office duties as required in service office

**Qualifications**:

- Previous experience in the Medium / truck or automotive industry.
- High degree of product and technical knowledge. understanding to communicate service maintenance requirements
- Have the ability to work other shifts for Vacation coverage/sick days
- Have the ability to deal with large volumes of work
- ADP accounting experience. (asset)
- Knowledge of International and supplier/vendors warranty policies.
- Possess valid Class 3 Driver’s License.

**About MatrixHR**:
Matrix HR is a full-service recruitment agency specializing in the placement and administration of skilled trades workforce all across Canada. We have been in business for over nineteen years and have placed over 4,000,000 employment hours in the Canadian workforce. We have been recognized as one of Alberta Venture’s Fast Growth 50 and as a Leader of Tomorrow by Business in Calgary. As a leader in our industry, Matrix remains committed to the remaining cutting edge of the Full Service Temporary/Permanent Placement model as well as best-in-class managed services in Payroll and Back Office Support. We are proud to serve the following industries: Industrial ConstructionCommercial ConstructionOil and GasManufacturingWarehousingHospitality HealthcarePipeline Construction

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