Dispatcher for Taxicab Service

2 weeks ago

Etobicoke, Canada Toronto 1 Taxi Inc. Full time

This is an excellent opportunity for a self-motivated, experienced, and organized Dispatcher to be responsible for handling calls, dispatching trips, and completing administration tasks in a busy taxicab services call centre.

Duties and Responsibilities:

- Use two-way radio, telephone and text to communicate with drivers.
- Montior all trips in dispatch software, assign drivers and ensure on-time service.
- Assist drivers when running behind schedule by re-assigning trips efficiently and appropriately.
- Properly document incident reports and direct them to the appropriate person in a timely manner.
- Answer customer inquiries.
- Communicate effectively and professionally with corporate clients.
- Assist drivers with emergency situations.

Qualifications:

- At least 3+ years of dispatch experience; preferably within passenger transportation or courier companies
- Knowledge of the road network across Toronto with an ability to learn new information.
- Ability to make effective decisions in a fast-paced environment.
- Excellent knowledge of basic computer programs including Microsoft Office (Word, Excel, Outlook); ability to learn customized dispatch programs.
- Strong written and verbal communication skills.
- Excellent customer service and interpersonal skills.
- Ability to multi-task and act quickly.
- Excellent interpersonal skills with the ability to convince and influence
- Strong organizational skills with sound knowledge of general office and administrative practices
- Ability to work individually as well as in a team environment in high-pressure situations.
- Capable to work with mínimal supervision.
- Punctual and good attendance record.
- Ability to work in a flexible schedule that includes occasional evenings, weekends, and holidays.

We recognize that our strength comes from our people and our success is dependent on the quality, integrity, and commitment of our team members. We are committed to providing a safe, healthy, and enthusiastic team environment where each employee can grow personally and professionally.

**Job Types**: Part-time, Permanent, Casual
Part-time hours: 27 per week

**Salary**: $17.00-$20.00 per hour

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- On call
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Our office is located in Etobicoke at Hwy 27 and Steeles Ave W. Is this location suitable for you?

**Experience**:

- Customer service: 3 years (preferred)
- dispatch: 3 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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