Assistant Housekeeping Manager

4 months ago

Invermere, Canada INNhotels Full time

**Job Summary**

The Assistant Housekeeping Manager is responsible for ensuring the highest standards of cleanliness, sanitation, and presentation throughout the resort. This role helps to oversee the housekeeping team and ensures guest satisfaction by maintaining a pristine environment in guest rooms, public areas, and back-of-house facilities.

**Key Responsibilities**:
**Training**:

- Establish and/or implement operating procedures and cleanliness standards for rooms and public areas in line with Innhotels company policy for Copper Point resort.
- Develop both initial and ongoing training programs to ensure all staff members are proficient in their roles.
- Conduct training for all Housekeeping supervisors and Team Leads to ensure that there are consistent standards maintained for inspecting rooms and public areas.
- Design training modules on various topics, including cleaning techniques, use of equipment, safety procedures, and customer service.

**Team Leadership**:

- Help to recruit, train, and supervise all housekeeping staff including supervisors, team leads, overnight housepersons, public area attendants and housekeepers.
- Ensure work scheduling rosters and staffing levels are correct, consistent and fair, as per the Standard Operating Procedures, and are not exceeded without permission;
- Conduct performance evaluations and provide feedback and coaching.

**Operations Management**:

- Help to oversee daily housekeeping operations, ensuring all areas meet the established standards of cleanliness.
- Ensure all rooms and suites are cleaned as per standards as soon as they become vacant ensuring a quick turnaround and maximizing productivity of all housekeeping team members.
- Conduct audits and check vacant arrival room inspections along with the housekeeping supervisors.
- Monitor inventory levels of cleaning supplies, linens, and guest amenities; place orders as needed.
- Ensure proper maintenance and operation of housekeeping equipment.
- Ensure rooms are checked regularly for repairs or refurbishing, and work with the Maintenance Manager to ensure maintenance is completed

**Quality Control**:

- Conduct daily walk arounds and inspections of guest rooms, public areas, pool change rooms, fitness rooms, restaurant patio and back-of-house areas to ensure cleanliness and presentation standards are met.
- Investigate and follow up on guest complaints logged at Front desk and through online platforms such as Revinate scores promptly and effectively.
- Ensure compliance with health and safety regulations and standards.
- Train staff on proper cleaning techniques and the safe use of cleaning chemicals and equipment.
- Perform other related duties as assigned by the Operations Manager.

**Qualifications**:
Required Knowledge, Skills, Abilities:

- Ability to manage and prioritize between two properties;
- Ability and desire to evolve with and lead a talented housekeeping team;
- Highly effective interpersonal, verbal and written communication skills;
- A high degree of integrity and accountability, with a demonstrated fair approach to problem solving;
- Ability to work well under pressure, in a fast-paced environment; demonstrated ability to meet deadlines;
- Ability to multitask in an energetic environment and solve problems efficiently is imperative;
- Excellent time management skills and a passion for hospitality;
- Have an eye for detail and an appetite for cleanliness;
- Must enjoy shift work and be able to work holidays and weekends;
- Ability to stand and walk around property for a full eight-hour day and lift a minimum of 50 lbs.

Required Training and Experience:

- Housekeeping work experience in a management / supervisory capacity;
- Minimum 1 year in a housekeeping management or supervisory role of a full-service property is preferred;
- Working knowledge of Opera, Microsoft Excel and Word, are assets.

Required licenses, certificates and registrations:

- College diploma in the hospitality sector is a strong asset
- Leadership certification preferred;
- First aid certification preferred.

**Who We Are**:
Copper Point Resort is part of INNHotels, a family of independent hotels. We have properties in Canmore, Jasper, Red Deer, Stony Plain, Grande Cache, Valemount and Invermere.

**We Offer**:

- A great work environment with opportunities for development and career advancement within Copper Point Resort and the INNHotels family of hotels;
- A competitive compensation package;
- Group health plan;
- Staff events and seasonal discounts on local adventure activities;
- Hotel Discounts as part of the INNHotels family of hotels;
- The opportunity to live and work in the beautiful Columbia Valley;
- Staff accommodation available.

**Job Types**: Full-time, Permanent

Pay: From $48,000.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking

**Experience**:

- Housekeeping: 2 years

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